IT Application Support Manager
4 weeks ago
We are seeking an experienced Application Support Manager to join our growing IT team and take charge of managing our portfolio of applications. You will also lead the way in maintaining continuous operational service, monitoring performance, and ensuring applications are available and reliable to meet agreed service levels.
A key focus of this role is developing and maintaining a maintenance roadmap for all applications, including planning upgrades, patching, and regular housekeeping activities. Working closely with suppliers, you will manage technical relationships and negotiate service agreements to ensure consistent and high-quality support.
In addition, you will lead and mentor a team of application analysts, fostering a collaborative environment and driving high standards of performance. You will also provide expert consultation to project teams, offering technical advice and impact assessments for changes in the applications domain.
This is a fantastic opportunity for a skilled IT professional to make a meaningful impact, ensuring the resilience and performance of applications that are critical to our success.
Degree or equivalent qualification or equivalent experience in Information Technology, Computer Science or a related field.
Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices.
Experience managing application support in a complex multi-vendor environment.
Familiarity with project management principles and practices would be desirable.
Knowledge of application lifecycle management and maintenance practices.
You’ll bring proven experience in leading and managing teams, including both internal colleagues and external partners, fostering collaboration and driving high performance. Your excellent vendor management skills will enable you to negotiate and oversee technical service agreements effectively, ensuring high-quality service delivery.
With strong analytical and problem-solving abilities, you’ll focus on identifying opportunities for continuous improvement and implementing solutions that enhance performance and resilience. 34 days annual leave (including bank holidays) (pro-rata)
Pension scheme (with up to 12% employer contributions)
Generous colleague discount rates across our family of businesses
Annual discretionary colleague bonuses to reward you for your hard work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.
Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.%{{
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