IT Service Management Lead
3 weeks ago
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Talent Acquisition Manager - Specialist Hires and Projects at Pension Insurance Corporation
We have a great opportunity to lead process-based automation development within PIC, using existing Business Process Management, Low Code, No code and in the longer term, RPA technologies available to PIC.
This is a new role where you will be the IT lead, working closely with the Business Process Management team, to deliver "process-first" technology improvements. They will help build this central capability within PIC.
Key responsibilities
Lead technology input into Business Process Automation projects, conducting proof of concepts, and overseeing end-to-end implementations
Effectively collaborate in end-to-end business process review meetings/workshops to generate awareness of technology capabilities and identifying solutions to documented process pain points
Deliver successful implementation of technology solutions and ensure they are implemented to support improved business processes.
Promote and drive adoption of emerging automation technologies across the enterprise.
Build strong business stakeholders' relationships across business areas to identify and agree areas of opportunity, pipeline and project prioritisation.
Role purpose
We have a great opportunity to lead process-based automation development within PIC, using existing Business Process Management, Low Code, No code and in the longer term, RPA technologies available to PIC.
This is a new role where you will be the IT lead, working closely with the Business Process Management team, to deliver "process-first" technology improvements. They will help build this central capability within PIC.
Key responsibilities
Lead technology input into Business Process Automation projects, conducting proof of concepts, and overseeing end-to-end implementations
Effectively collaborate in end-to-end business process review meetings/workshops to generate awareness of technology capabilities and identifying solutions to documented process pain points
Deliver successful implementation of technology solutions and ensure they are implemented to support improved business processes.
Promote and drive adoption of emerging automation technologies across the enterprise.
Build strong business stakeholders' relationships across business areas to identify and agree areas of opportunity, pipeline and project prioritisation.
Requirements
Knowledge, experience, skills and abilities (technical competencies)
In-depth knowledge of business process management, ideally from conception, within an IT environment. You should have experience of the following:
Proven experience in BPM technologies such as Pega, Appian, BonitaSoft and Bizagi.
Proven experience in RPA solutions, with a focus on ServiceNow preferrable
Proven track record in growing Low-Code/No-code capabilities within a team, fostering skill development.
Experience in developing and implementing methodologies for business process development and business process mapping.
A strategic mindset to align business process development initiatives with overall business objectives.
Understanding of change management best practices
Benefits
In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you'll get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
This role offers hybrid working, and we are open to discussing flexible working arrangements too.
Seniority level
~ Seniority level Mid-Senior level
Employment type
~ Employment type Full-time
Job function
~ Job function Information Technology
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