Client Coordinator

3 weeks ago

London, United Kingdom Daytime Healthcare Recruitment Limited Full time

Daytime Healthcare are working with a Luxury International Facial Skin Clinic in Chelsea who are looking for a Clinic Coordinator to join their friendly team

As a Clinic Coordinator you will:

* Serve as the initial point of contact of the company, playing a pivotal role in client interactions and ensuring exceptional customer service.

* Coordinate front-desk activities, managing appointments, and maintaining a welcoming reception area.

* Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment.

* Communicate improvements to the Clinic Manager.

* Promote and upsell new services and products.

* Introduce promotions, offers, and packages and actively sell packages, memberships, gift vouchers, and retail products.

* Focus on meeting and exceeding sales targets.

* Support clinic success by improving efficiency and accuracy in all processes and procedures.

* Assist Clinic Manager with orientation, training, coaching, and developing new staff members.

Skills and Knowledge:

* Excellent communication and interpersonal skills.

* Strong client interfacing skills.

* Organizational and time management proficiency.

* Initiative, independent judgment, decision-making, and problem-solving ability.

* Proficient in Microsoft Office systems.

* Ability to build rapport with clients in person and over the phone.

* Comprehension and inference skills from written material.

* A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry.

Ideal Candidate:

* Presentable and professional.

* Ability to work under pressure and adhere to tight deadlines.

* Proactive, positive, enthusiastic, self-motivated, and flexible.

* Creative thinking ability.

* Team-oriented with the initiative to work independently.

* Service-oriented and customer-focused.

Additional commission earnings to be earned on memberships and product sales

Schedule:

* Full-time - 4 days per week, 9:30am - 20:00pm

* Rotating rota over 4 days across a 7 day week

Apply today to secure a interview #J-18808-Ljbffr

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