Client Involvement Coordinator

3 weeks ago

London, Greater London, United Kingdom Depaul Group Full time

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as a Client Involvement Coordinator in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence.

About Us:

Depaul UK is UK largest youth homelessness charity dedicated to providing support and opportunities for young adults experiencing homelessness. We believe in creating a positive and empowering environment that fosters resilience and growth. Click the link for more information -

Role Overview:

Our Programmes and Client Involvement team work with a wide range of people across our regions, from those living in our supported accommodation services or staying in the homes of volunteers on Nightstop, to those accessing family support services, outreach activities or in schools. The team is committed to supporting everyone we work with move towards a more stable and secure future.

The Client Involvement Coordinator is responsible for ensuring that the people we work with have a say in their support and how their services are managed. As appointed post holder, you will ensure that the client voice is central to decision making at an individual, service and organisational level.

You improve the outcomes for clients, by effectively involving our clients in the design, development and delivery of their services and making sure their opinions are amplified across the organisation.

In addition, you will be responsibility for developing and overseeing our Client Involvement processes and structures, as well as driving forward a range of activities across our different services and regions.

Key Responsibilities:

  • Be the point of contact for any client involvement requests, coordinating activities across the organisation and working with your manager to ensure initiatives are prioritised and kept on track.
  • Design and develop resources, publicity materials, workshops and consultations, that actively promote client involvement at Depaul.
  • Co-ordinate the monthly The Voice meetings, putting together the agenda and supporting clients and the Programmes Team to plan a calendar of meaningful, engaging and well-attended meetings.
  • Co-ordinate a Client Involvement steering group with colleagues across the organisation, to monitor and review progress against the actions outlined in the client involvement strategy. Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

    Kindly see attached job description for more information about this job opportunity.

    What We Are Looking For – Person Specification:

    • Significant experience working with young people and/or adults; skilled at building rapport, developing relationships and supporting young people to realise their potential.
    • A strong track record of successfully engaging young people and/or adults with sometimes complex needs with new projects, programmes or initiatives.
    • Strong relationship building skills and experience of working effectively across various teams; able to provide support and build the capacity of others to successfully engage and involve clients.
    • Experience of carrying out risk and needs assessments, and planning activities, trips and events.Note:

      Applications submitted without a supporting statement and/or after the closing date and time stated will not be put forward for shortlisting. In addition, an enhanced DBS disclosure will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

      Applications:

      Please apply via the Depaul website only by Sunday 2nd June 2024 at 23:59, unless you have specific requirements for an alternative application submission. If you do, please contact the Recruitment team on .

      We kindly request no contact from unsolicited recruitment or media agencies.

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