ICT Technician

4 weeks ago

Brentwood Essex, United Kingdom Pure Resourcing Limited Full time

We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. 
To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.
- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.
- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence
- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.
- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.
- Assist with the install, configuration and deployment of applications.
- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.
- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate
- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.
- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads).
Windows desktop operating system experience (Windows 10).
- Experience of working in anorganisation with a wired/wireless network infrastructure.
- Experience using helpdesk or issue tracking systems.

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