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Customer Account Co-Ordinator

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Plymouth Devon, United Kingdom HQW Aerospace UK Ltd Full time

HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That's why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.

This role holds two main responsibilities:

  • Improving Customer Service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers' issues and following problems through to resolution.

The Candidate:

  • Experience in providing excellent customer service support - ideally gained within the Aerospace or Manufacturing space.
  • Proven experience of MS Office Suite including Excel and PowerPoint is essential.
  • Excellent communication skills and team working
  • Good standard of English and Maths (GCSE Grade 4 minimum)
  • SAP is an advantage but not essential.
  • Trouble-shooting, multi-tasking, and time management skills.
  • Goal-orientated.
  • Must hold the right to work in the UK to be eligible for the role.

Main Responsibilities and Accountabilities:

  • All aspects of account management to often large industry leading customers.
  • Improve customer service experience, create engaged customers, and facilitate growth.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
  • Processing orders and transactions.
  • Provide proactive customer outreach.
  • Administrative tasks as requested.