Salesforce Functional Service Cloud Consultant

3 weeks ago


London, United Kingdom Artemis Recruits Full time


Job Title: Salesforce Functional Service Cloud Consultant
Salary: $1500 to $3000
Location: Remote

About Us:
We are a leading recruitment company specializing in connecting exceptional talent with innovative companies. Our clients are at the forefront of technology, driving business success through advanced solutions. We are seeking highly skilled individuals who thrive in dynamic environments and are eager to contribute to significant projects.

Job Description:
We are looking for a skilled Salesforce Functional Service Cloud Consultant to join one of our esteemed clients and play a key role in optimizing their Service Cloud implementation. This position involves a deep understanding of the Salesforce Service Cloud platform, along with the ability to effectively translate complex business requirements into functional and efficient Salesforce solutions.


Responsibilities:


  • Act as a subject matter expert in Salesforce Service Cloud. Provide insights and advice on best practices, leveraging the platform's capabilities to enhance customer service and support processes.
  • Collaborate closely with business stakeholders to understand their service and support requirements. Translate these needs into functional Salesforce solutions within the Service Cloud environment.
  • Configure and customize Service Cloud to align with business needs. Manage custom objects, fields, record types, page layouts, workflows, validation rules, and reports.
  • Develop and conduct training sessions for end-users of Service Cloud. Offer continuous support and guidance to ensure efficient and effective use of the platform.
  • Design solutions that utilize Service Cloud functionality to improve customer service operations and agent productivity. Ensure that solutions are scalable and sustainable.
  • Conduct thorough testing of Service Cloud configurations and customizations to ensure they meet business needs and are free from defects.
  • Serve as a liaison between technical teams and business stakeholders. Ensure clear communication regarding requirements, timelines, and deliverables.
  • Document all configurations, customizations, and processes. Stay updated on new Salesforce features and functionalities, and recommend improvements as appropriate.


Requirements:


  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Extensive experience with Salesforce Service Cloud, including configuration and customization.
  • In-depth understanding of customer service processes and CRM best practices.
  • Strong analytical and problem-solving skills.
  • Ability to translate business requirements into practical Salesforce solutions.
  • Excellent communication and interpersonal skills, capable of working effectively with various levels of management, staff, and clients.
  • Salesforce Service Cloud Consultant certification is highly desirable.
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