Performance Management Assistant

4 weeks ago


Surrey, United Kingdom Commercial Services Interim and Executive Search Full time

Job Description Interim Assistant Director - Customer Service and Transformation
£800pd Inside IR35
South East County Council

Please note the right candidate must have Local Authority experience.

The role will involve:
1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce in co-designing customer experience initiatives and optimising systems for self-service while ensuring personalised support remains robust and sustainable.
2. Provide strategic leadership and operational oversight for customer experience initiatives, ensuring alignment with the hub's goals of delivering a seamless customer journey, fostering better information dissemination, facilitating effortless interactions, and ensuring swift resolutions.
3. Balance the transformation agenda with providing operational leadership to functions, managing change effectively while maintaining operational stability and performance to ensure uninterrupted service delivery.

The right person will need to have:

1. Substantial and robust senior management experience in a large and complex customer services business environment.
2. Demonstrable experience of leading large scale change activity with a focus on understanding, managing and exceeding customer expectations.
3. Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional
areas.



  • Surrey, United Kingdom Commercial Services Interim and Executive Search Full time

    Interim Assistant Director - Customer Service and Transformation £800pd Inside IR35 South East County Council Please note the right candidate must have Local Authority experience. The role will involve: 1. Leading the establishment and operationalisation of a new Customer Experience Hub for the County Council, collaborating to engage the workforce...

  • Interim Property

    10 hours ago


    Surrey, United Kingdom Management Recruitment Group Full time

    **17826** **Interim Property & Compliance Manager (Housing)** **Social Housing - Surrey** - c 3- 6 months (likely to be extended) - Hybrid working pattern - C £400 Per Day **About the client** MRG Interim Executives are recruiting an Interim Property & Compliance Manager for a social housing provider in Surrey. **Accountabilities** Assisting this...


  • Reigate, Surrey, United Kingdom esure Group Full time

    Company Description Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new...


  • Guildford, Surrey, United Kingdom In Technology Group Limited Full time

    My clients are a Managed Service provider and we are looking for an As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts. Ensure the team is providing high-quality customer...


  • Guildford, Surrey, United Kingdom In Technology Group Limited Full time

    My clients are a Managed Service provider and we are looking for an As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts. Ensure the team is providing high-quality customer...


  • Guildford, Surrey, United Kingdom In Technology Group Limited Full time

    My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts. Ensure the...


  • Reigate, Surrey, United Kingdom esure Group Full time

    Company Description Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development. Job...


  • Reigate, Surrey, United Kingdom esure Group Full time

    Job Description Company Description Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our...


  • Reigate, Surrey, United Kingdom esure Group Full time

    Job Description Company Description Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our...


  • Redhill, Surrey, United Kingdom ACS Performance Full time

    Job vacancy - Senior Digital Marketing Manager Position: Senior Digital Marketing Manager The successful Senior Digital Marketing Manager will spearhead the digital marketing efforts and drive significant growth. The ideal candidate will develop and implement strategies that enhance digital presence, increase customer engagement, and boost sales across...


  • Guildford, Surrey, United Kingdom National Highways Full time

    National Highways have an excellent opportunity for a Route Manager to join our Programme Development (Route Management) team, where the postholder/successful candidate will support us in developing commercially viable forward programmes and solutions for the region’s strategic roads, making effective use of intelligence and insight, and making sure our...


  • Redhill, Surrey, United Kingdom ACS Performance Full time

    Job vacancy - Senior Digital Marketing Manager Position: Senior Digital Marketing Manager The successful Senior Digital Marketing Manager will spearhead the digital marketing efforts and drive significant growth. The ideal candidate will develop and implement strategies that enhance digital presence, increase customer engagement, and boost sales across...


  • Surrey, United Kingdom AEJ Consulting Ltd Full time

    **Assistant Restaurant Manager - Salary up to £35,000 - Surrey/Hybrid** We are looking for an Assistant Restaurant Manager to assist in coordinating daily restaurant management operations, deliver superior food and beverage service, maximise customer satisfaction and respond efficiently and accurately to any customer complaints. You will lead all aspects...


  • Surrey, United Kingdom ACS Cobham International School Full time

    **ACS International Schools is seeking a Head of Performing Arts based our Cobham Campus.** This role will include coordinating and overseeing all elements of the Curricular and Co-curricular Performing Arts programs (Music and Drama) and the management of a Performing Arts Centre and development of Arts partnerships within the broader community. Our...


  • Guildford, Surrey, United Kingdom Allianz Insurance Plc Full time

    Allianz Commercial Head of Digital Pricing (Commercial Lines) An exciting opportunity has arisen for an experienced Pricing Leader to join us as Head of Digital Pricing (Commercial Lines). The role will have responsibility for both Technical and Street Pricing disciplines across our Digital product suite and will be responsible for working in partnership...


  • Woking, Surrey, United Kingdom McLaren Full time

    No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren...


  • Woking, Surrey, United Kingdom Motorsport Network Full time

    Background No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. ...


  • Weybridge, Surrey, United Kingdom 4Recruitment Services Full time

    Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new...


  • Weybridge, Surrey, United Kingdom 4Recruitment Services Full time

    Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation - Surrey Assistant Director Customer Service and Transformation – Surrey As the operational and strategic lead for our customer experience functions, lead and drive the creation, transformation, and operational excellence of a new...


  • Camberley, Surrey, United Kingdom M&S Full time

    Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Support the store to trade safely and legally,...