Manager of Performance Management

4 weeks ago


Guildford Surrey, United Kingdom In Technology Group Limited Full time

My clients are a Managed Service provider and we are looking for an
As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts.
Ensure the team is providing high-quality customer service and technical support, within the agreed SLAs.
* Monitor the NOC team's performance and provide regular feedback and reports to the management team.
* Oversee the maintenance and troubleshooting of network issues.
* Develop and maintain operational policies and procedures and ensure that all team members adhere to them.
* Extensive experience in a Network Operations Centre (NOC) environment.
* Strong understanding of networking technologies and protocols.
* Working knowledge of Windows Server, Linux, and other operating systems.
* Knowledge of ITIL best practices and processes.
* If you are interested in this role and have the required skills, please apply for immediate consideration and interview. Keywords: NOC Manager, Network Operations Centre Manager, Network Operations Manager, Network Engineer, Network Administrator



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