Digital Product Owner London ref

2 weeks ago


London, United Kingdom ESR Healthcare Full time

Market Research Associate Director London ref Skills:Research, VoC, surveys

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  • Job insights
  • Screening questions
  • Candidate pipeline

Experience level: Director

Experience required: 8 Years

Education level: Bachelor’s degree

Job function: Research

Industry: Financial Services

Compensation: View salary

Total position: 1

Relocation assistance: No

Job Description

The DTCC Client Intelligence team manages client experience measurement programs, identifying practical insights by capturing and analyzing client and industry data. In close partnership with an enterprise-wide intelligence ecosystem, the Market Research Associate Director manages various research programs to collect, consolidate and analyze "voice of client" (VoC). They effectively communicates insights on client experience, needs and priorities to enable our organization to make data-driven and client-centric decisions.

Qualifications

  • Plans and leads the execution of DTCC’s yearly client experience (CX) survey
  • Collects, aggregates and analyses Voice of Client (VoC), generating practical insights and presenting them to internal partners through effective presentations and research briefs
  • Supports the execution of internal (employee) surveys
  • Partners with Product Management and other functional leaders, proactively finding opportunities for market research that provide practical insights and facilitate product and business development
  • Promotes the implementation of research best-practices across the organization
  • Contributes to the design of market launch plans for new products and services, supporting the development of business cases with market sizing and segmentation programs.

Requirements

  • Bachelor’s Degree preferred but not crucial
  • Minimum 8 years related experience
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