Customer Experience

4 weeks ago


Warrington Cheshire, United Kingdom Avove Limited Full time
Customer Experience - Customer Service Agent - United Utilities - Clean Water- Warrington

05 April 2024

We understand the impact our work has on our society and the environment. It’s the difference we make that improves people’s lives and helps the economy to grow. We work alongside our customers to deliver resilient, bespoke infrastructure solutions that keep the taps running, the energy flowing and people connected. The work we do together matters.

Our Customer Team based in Warrington are looking for a Customer Service Agent to join their growing team. You will be working in a full time permanent role on our United Utilities contract.

Key responsibilities:

  • Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
  • Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
  • Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
  • Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
  • Take ownership of tasks including resolution of any issues that might arise.
  • Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
Skills and Experience
  • Experience of working in a customer service role.
  • Experience of working within the Utilities sector but not essential.
  • Good People Management Skills.
  • Can communicate clearly and professionally both written and verbally.
  • Excellent IT skills using Microsoft Office (Word, Excel and Outlook)
  • Full Driving Licence
  • Customer Service related qualification or equivalent Ability to work under pressure, think clearly and act decisively
  • We offer a competitive salary that is based on proven skills and experience. Hard work is celebrated and rewarded. We recognise that one size doesn’t fit all so everyone has access
  • to a variety of flexible benefits that work for you.
  • Min. 24 days holiday plus statutory holidays (option to buy more)
  • Company pension scheme
  • Life assurance
  • A selection of lifestyle benefit options
  • Financial well-being programme
  • Employee assistance program for health and well-being and onsite mental health first aiders to support our colleagues
  • We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising
Our main value is to “Move Life Forward” and we are committed to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach so

everyone can thrive in an inclusive and open environment.

We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates independently through all stages of recruitment process.

  • Webster Ct, Carina Park, Westbrook, Warrington WA5 8WD, UK
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