Customer Experience
4 weeks ago
05 April 2024
We understand the impact our work has on our society and the environment. It’s the difference we make that improves people’s lives and helps the economy to grow. We work alongside our customers to deliver resilient, bespoke infrastructure solutions that keep the taps running, the energy flowing and people connected. The work we do together matters.
Our Customer Team based in Warrington are looking for a Customer Service Agent to join their growing team. You will be working in a full time permanent role on our United Utilities contract.
Key responsibilities:
- Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
- Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Take ownership of tasks including resolution of any issues that might arise.
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
- Experience of working in a customer service role.
- Experience of working within the Utilities sector but not essential.
- Good People Management Skills.
- Can communicate clearly and professionally both written and verbally.
- Excellent IT skills using Microsoft Office (Word, Excel and Outlook)
- Full Driving Licence
- Customer Service related qualification or equivalent Ability to work under pressure, think clearly and act decisively
- We offer a competitive salary that is based on proven skills and experience. Hard work is celebrated and rewarded. We recognise that one size doesn’t fit all so everyone has access
- to a variety of flexible benefits that work for you.
- Min. 24 days holiday plus statutory holidays (option to buy more)
- Company pension scheme
- Life assurance
- A selection of lifestyle benefit options
- Financial well-being programme
- Employee assistance program for health and well-being and onsite mental health first aiders to support our colleagues
- We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising
everyone can thrive in an inclusive and open environment.
We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates independently through all stages of recruitment process.
- Webster Ct, Carina Park, Westbrook, Warrington WA5 8WD, UK
-
Customer Experience Manager
10 hours ago
Warrington, Cheshire, United Kingdom Housing Diversity Network Full timeFor over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live. Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based...
-
Customer Experience Manager- Customer Care
10 hours ago
Warrington, Cheshire, United Kingdom Housing Diversity Network Full timeFor over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based approach to supporting tangible, long-lasting change. Our colleagues pride themselves on forging strong,...
-
Customer Experience Advisor
3 days ago
Warrington, Cheshire, United Kingdom FRENCH SELECTION Full timeFRENCH SELECTION (FS) French speaking Customer Service Advisor Hybrid working after probation To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: To provide excellent business-to-business customer service and administrative support. To maintain an accurate database with...
-
Customer Experience Advisor
1 month ago
Warrington, United Kingdom Carbon60 Global Full timeCarbon60 are currently recruiting for Customer Experience Advisors to join a fantastic company in Warrington! The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries, as well as the handling of service failures consistent with the company performance standards. You will be providing a...
-
Customer Experience Advisor
2 weeks ago
Warrington, Cheshire, United Kingdom Veolia Full timeSalary: 24,000 per annum plus Veolia benefits listed below Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu....
-
Customer Experience Co-Ordinator
4 weeks ago
Warrington, United Kingdom Vertiv Full timeWho are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...
-
Customer Experience Advisor
3 weeks ago
Warrington, United Kingdom Veolia Full timeSalary: £24,000 per annum plus Veolia benefits listed belowHours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu....
-
Manager Digital and Customer Experience
2 days ago
Chester, Cheshire, United Kingdom Better placed recruitment Full timeMy client is a rapidly expanding e-commerce retail business, with an impressive portfolio of brands that pride themselves on providing the best service to their customers, and an exclusive product range. Following a period of significant success and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to...
-
Customer Service Manager
3 days ago
Warrington, Cheshire, United Kingdom P3 Search & Selection Full timeA leading logistics business is looking for a Customer Service Manager to join their Daresbury site. As a Customer Service Supervisor you will be responsible for assisting the customer through the delivery journey; leading a team of 3 and assisting with any escalation points required for the customer. The role is a permanent position directly with the...
-
Customer Care Coordinator
3 weeks ago
Warrington, Cheshire, United Kingdom Fawkes & Reece (North) Full timeCustomer Care Coordinator A regional house builder have a requirement for a Customer Care Coordinator to join their team based in Warrington. The company operate across the North West region building beautiful, modern, energy efficient homes creating communities and neighbourhoods in desirable areas. They work in close partnership with Build to Rent...
-
Customer Support Advisor
2 weeks ago
Warrington, Cheshire, United Kingdom TRADEBE UK Full timeWe offer Basic salary of GBP25,000 per annum 25 days holiday + Bank holidays Bonus Structure Life Assurance Contributory pension plan Subsidised bus pass for Warrington network Subscription to the onsite gym at a heavily discounted rate Dress down Fridays Eye Care Vouchers, well-being, and employee assistance Discounted shopping vouchers and...
-
German Customer Experience Executive
5 days ago
Runcorn, Cheshire, United Kingdom Protein Works Full timeJob Description We are Protein Works ™ Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of laptops. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world class brand, we pressed LAUNCH. That was...
-
German Customer Experience Executive
1 month ago
Runcorn, Cheshire, United Kingdom Protein Works Full timeWe are Protein Works ™ Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of laptops. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world class brand, we pressed LAUNCH. That was the moment...
-
German Customer Experience Executive
1 month ago
Runcorn, Cheshire, United Kingdom Protein Works Full timeWe are Protein Works ™ Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of laptops. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world class brand, we pressed LAUNCH. That was the moment...
-
Customer Service Advisor
3 days ago
Warrington, Cheshire, United Kingdom Certas Energy Ltd Full timeWe are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office. Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. As a Customer Service Advisor, you will be the main point of...
-
Customer Service Advisor
1 month ago
Warrington, Cheshire, United Kingdom EE Full timeAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE If your skills, experience, and qualifications match those in this job overview, do not delay your application. Why not use your skills to make a difference and join...
-
Customer Care Coordinator
5 days ago
Warrington, Cheshire, United Kingdom Fawkes & Reece (North) Full timeCustomer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal...
-
Retail Customer Support Advisor
3 days ago
Warrington, Cheshire, United Kingdom Three Full timeRetail Customer Advisor (Warrington) - 30 hours Full-time Grade G Customer Advisor Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile...
-
Customer Service Advisor
2 weeks ago
Warrington, Cheshire, United Kingdom Premier Automotive Full timeHere at Premier Recruitment we have exciting opportunities for a Call Centre Customer Service Advisor. The positions are located at our Chester Centre. WHAT WE CAN OFFER YOU Basic Salary 24,500 22 days holiday plus bank holidays AND your birthday off!1 car per employee via a salary sacrifice scheme; a brand new vehicle after 6 months of employment Family...
-
Temporary Customer Service Administrator
2 days ago
Warrington, Cheshire, United Kingdom Office Angels Full timeAdmin. Secretarial and PA - Administrator Temporary Customer Service Administrator Free parking on site Monday - Friday 8.30/9am-5pm Possible Hybrid Working (1 day working from home)£12.00 per hour ASAP - 3 months Are you a friendly and outgoing individual with a passion for delivering exceptional customer service? Our client, a leading company in...