Network Coordinator

4 days ago

Ebbw Vale Blaenau Gwent, United Kingdom Griffiths Full time

Are you a Network Coordinator looking for your next permanent role or have skills that are transferable? If this is you then please read on as we may just have the role for you.

Founded in 1968, Griffiths are?a sustainableCivil EngineeringContractorthat helps connect communities through delivering Road, Rail, Water, and Utilities projects. We pride ourselves on delivering the highest quality projects in a healthy, safe, and sustainable manner to improve peoples everyday lives.

We have a fantastic opportunity for a Network Coordinator to join our team in Ebbw Vale. Due to the nature of the role, we are open to applications from candidates who live in; or can commute from Newport, Cardiff, Swansea, Penarth, Barry, Porthcawl, Neath, Usk, Aberdare, Merthyr Tydfil, Llanfoist, Bristol, Chepstow, Pontypridd, Abergavenny, Nantyglo, Abertillery, Cwmbran, Pontypool and surrounding areas.

Please note This role is a part-time weekend position Saturday and Sunday 07:00 - 15:00, we actively supporting transferable skills for these positions. Due to the nature of the role the Customer Helpline runs 24/7 so overtime is available in this position.

As part of a global business in CRH and a Business Unit of Tarmac PLC, the career opportunities are limitless. Weareworking hard to create a dynamic and inclusive environment and its important that our people come from a variety of different backgrounds.

Main Responsibilities

Reporting directly to the Team Leader, the Network Coordinator will involve working as part of a wider project team where you will be an integral part in reporting on the day to day activities on the A465 via a contact centre.

On a day to day basis, the responsibilities of the Network Coordinator will include the following (not exhaustive):

  • Monitoring and recording all activities and incidents on the project road
  • Taking calls for the Customer Helpline
  • Deploying appropriate resources to deliver the services
  • Escalating issues that require the attention of the management team or the Incident Manager
  • Liaising with emergency services and other relevant authorities
  • Updating the Asset Management System
  • Assisting in the management of roadworks, streetworks and abnormal loads
  • Ensuring activities undertaken on the Project Road are accurately recorded within the Asset Management System
  • Monitoring performance of the supply chain on the Project Road
The Ideal Candidate
  • Good communication and administration skills
  • Strong telephony and IT skills
  • Ability to adapt and prioritise your workload in order of urgency
  • Proactive with an ability to work effectively autonomously and as part of a team
  • Ability to build trust with colleagues, employees and customer groups
  • Act as first point of contact for external and internal queries, redirecting to the most appropriate person as necessary
  • Carry out various daily administrative tasks as requested and deal with various forms of communication, emails, filing, telephone calls
Why Us

For the successful Network Coordinator , we?offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

  • Training & Development
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice
  • Access to?join our Employee Communities inc.?BAME; LGBTQ+; Working Parents

Griffiths, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens, we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

@Alungriffiths #Alungriffiths @Griffiths @Tarmac #Tarmac #Griffiths #networkcoordinator #contactcentre #customerservice #helpline#callcenter #callcentre #customersupport

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