Technical Support Specialist

1 week ago


Winchester Hampshire, United Kingdom Premier Foods Full time

Premier Foods is one of Britains biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and youll find them in 94% of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We are looking for a Technical Support Specialist to join our team of highly experienced Technical Support Specialists in Winchester. This role is ideal for a seasoned professional with a solid background in 3rd line support, focusing on incident and problem management. The ideal candidate will possess a strong track record of delivering technical support across diverse technologies, collaborating with large-scale specialist third parties, and providing comprehensive 3rd line technical support for various systems.
For this role, we're really keen to bring in someone who is agile, has excellent interpersonal skills, and is highly organised. Joining Premier Foods, you'll be part of a business that is united, helping us to work towards being a truly Great Place to Work.
As our next Technical Support Specialist, you will be based at our Winchester office on a Hybrid working model (average of 1-2 days each week in the office) and will also be required to travel to our other sites across the UK as required. Due to this element of the role, you will need to be a car driver.
It is crucial that applicants have extensive technical experience, specifically within a 3rd line support role. We respect and encourage one another at Premier Foods, and we are committed to creating a truly Great Place to Work. Our shared values give us a common framework for decisions and help guide us in the way we do things, and we challenge each other to live them day by day.
Ensure all fixes and workarounds are documented and are within the stipulated guidelines and in accordance with the IT Security Policy
Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings for Premier Foods
Detailed understanding of core IT infrastructure products
Strong understanding of ITIL practices
Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools.
Experience with AWS products.
In-depth knowledge of general networking & SD-Wan systems
Hands on experience of network switching (Aruba/Cisco), routing and firewall (Fortinet)
Zoom Video Conferencing & Voice administration.
Microsoft Office 365, Azure AD administration
Here at Premier Foods, our mission is to double our turnover by 2030 and enriching life through food. We are a leading food manufacturing business with a goal of striving for growth and innovation. Our shared values act as our moral compass guiding our decisions and helping us challenge ourselves daily.
People stay with our business because of the opportunities for growth and development. We're an employer of choice known for our commitment to nurturing our employees and championing fresh ideas.
Bonus
Company Car Allowance
Company Pension
Employee Assistance Programme (EAP) and occupational health support
Holiday Purchase Scheme
The Hamper - our employee discount platform



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