Technical Support Specialist

7 days ago

Winchester, United Kingdom Premier Foods Full time

Company description:

Premier Foods is one of Britains biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and youll find them in 94% of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

Job description:

We are looking for a Technical Support Specialist to join our team of highly experienced Technical Support Specialists in Winchester. This role is ideal for a seasoned professional with a solid background in 3rd line support, focusing on incident and problem management. The ideal candidate will possess a strong track record of delivering technical support across diverse technologies, collaborating with large-scale specialist third parties, and providing comprehensive 3rd line technical support for various systems.

For this role, we're really keen to bring in someone who is agile, has excellent interpersonal skills, and is highly organised. Joining Premier Foods, you'll be part of a business that is united, helping us to work towards being a truly Great Place to Work.

As our next Technical Support Specialist, you will be based at our Winchester office on a Hybrid working model (average of 1-2 days each week in the office) and will also be required to travel to our other sites across the UK as required. Due to this element of the role, you will need to be a car driver.

It is crucial that applicants have extensive technical experience, specifically within a 3rd line support role. This opportunity is tailored for someone who can demonstrate a wealth of technical knowledge and a history of effective problem-solving in high-pressure environments. Your remit will be to drive technical excellence within the team.

We respect and encourage one another at Premier Foods, and we are committed to creating a truly Great Place to Work. Our shared values give us a common framework for decisions and help guide us in the way we do things, and we challenge each other to live them day by day.

The Key Requirements...
  • Ensure incidents and requests assigned to the Technical Specialist team are resolved within agreed SLTs.
  • Drive strong incident and request management, delivering a best-in-class service.
  • Provide innovation and advice on the technologies used to support and run Premier environments.
  • Ensure all incidents and requests that are passed to a 3rd party are managed in a professional and timely manner, ensuring ownership of the resolution of the incident or request until agreed closure.
  • Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations.
  • Ensure that all parts of the infrastructure are performing optimally and are resilient.
  • Ensure all fixes and workarounds are documented and are within the stipulated guidelines and in accordance with the IT Security Policy
  • Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings for Premier Foods
  • Detailed understanding of core IT infrastructure products
  • Strong understanding of ITIL practices
  • Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools.
  • Experience with SSL certificate renewal processes (technical)
  • Working knowledge of Okta or similar IDP platforms
  • Experience with AWS products.
  • In-depth knowledge of general networking & SD-Wan systems
  • Hands on experience of network switching (Aruba/Cisco), routing and firewall (Fortinet)
  • Citrix application & desktop delivery skills
  • Experience of deploying and integrating cloud solutions
  • Zoom Video Conferencing & Voice administration.
  • Microsoft Office 365, Azure AD administration

Here at Premier Foods, our mission is to double our turnover by 2030 and enriching life through food. We are a leading food manufacturing business with a goal of striving for growth and innovation. Our shared values act as our moral compass guiding our decisions and helping us challenge ourselves daily.

This is a chance for you to be part of a dynamic and forward-thinking company. People stay with our business because of the opportunities for growth and development. We're an employer of choice known for our commitment to nurturing our employees and championing fresh ideas.

The Benefits and Perks...
  • Bonus
  • Company Car Allowance
  • Company Pension
  • Employee Assistance Programme (EAP) and occupational health support
  • Holiday Purchase Scheme
  • The Hamper - our employee discount platform

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