Policy Administrator FTC

2 weeks ago


Addlestone Surrey, United Kingdom Schindler Limited Full time

You Join Schindler and help us elevate our world: We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields. We are currently recruiting for a Credit & Query Team Administrator to join our Team, based in Addlestone on a full time, Fixed Term Contract basis, to cover a Maternity Contract. Reporting to the Credit Control Team Leader, this is one of the key roles in the Order to Cash process delivering the companys working capital targets and delivering sustainable cash collection initiatives. There is potential for personal and professional growth within the local and global Schindler organisation. Review and understand client accounts to identify disputes, conduct comprehensive investigations, and recommend suitable solutions
Collaborate with internal departments such as operations, finance, contract sales, commercial project management and customers to gather the necessary information to resolve disputes
Update and maintain customer account information and dispute resolution activities in our CRM system
Adhere to company policies and procedures related to billing and dispute resolution
Take ownership and lead corrective actions when performance falls below-agreed standards
Maintaining allocated accounts ensuing credits are cleared promptly and general housekeeping and performing account reconciliations on the systems
Strong administrative and financial background with excellent verbal and written communication skills
Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook). SAP experience and Power BI will be highly regarded



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