Credit Query Resolution Administrator

2 weeks ago

Addlestone Surrey, United Kingdom JANE GORSE RECRUITMENT LIMITED Full time

Do you want to work for a worldwide organisation that offers brilliant career opportunities? My client is looking for a Credit & Query Resolution administrator to join their expanding team to cover for a 12 Month Maternity Leave

As a Credit & Query Team Administrator, you will serve as a key liaison between various parties, ensuring all invoice disputes are resolved accurately and promptly. You must employ a customer-centric approach, excellent problem-solving skills, and a thorough understanding of invoicing ad credit controlling processes.

Reporting to the Credit Control Team Leader, this is one of the key roles in the Order to Cash process delivering the company s working capital targets and delivering sustainable cash collection initiatives

Query & Dispute Resolution

Respond to and resolve customer inquiries regarding invoices, ensuring swift and professional resolution.

  • Review and understand client accounts to identify disputes, conduct comprehensive investigations, and recommend suitable solutions.
  • Collaborate with internal departments such as operations, finance, contract sales, commercial project management and customers to gather the necessary information to resolve disputes.
  • Update and maintain customer account information and dispute resolution activities in our CRM system.
  • Build and maintain positive client relationships to ensure their satisfaction and loyalty.
  • Adhere to company policies and procedures related to billing and dispute resolution.
  • Regularly provide updates to management on outstanding issues and timelines for resolution.
  • Contribute to team efforts by accomplishing related tasks as needed.
  • Take ownership and lead corrective actions when performance falls below-agreed standards.
  • Ensuring unallocated cash is minimised.
  • Maintaining allocated accounts ensuing credits are cleared promptly and general housekeeping and performing account reconciliations on the systems
  • Proposing and obtaining authorisation for debt write-off or write backs

Key Qualities and Competencies for the position

  • Prior experience in customer service or dispute resolution, preferably within the engineering industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle challenging client situations with diplomacy and tact.
  • Ability to work both independently and as part of a team.
  • Highly organized with excellent time management skills.
  • Be proactive and take the initiative and encourage teams to do the same

Experience & Qualifications Required

This role is pivotal to ensuring the UKC achieve its cash and working capital targets.

There is significant interaction with key operational stakeholders across the business, so strong and clear communication (verbal and written) is necessary. Other requirements for the successful individual include:

  • Managing third-party debt recovery agents
  • Strong administrative and financial background
  • 2yrs+ in credit control experience focussed on dispute resolution.
  • Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook). SAP experience and Power BI will be highly regarded.

In return a highly competitive salary is on offer plus bonus and a wide range of brilliant benefits.

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