Business Support Officer
3 weeks ago
Role Responsibility:
Business Support Officer
Home Based - Site: Preston, PR2 2YQ
Full Time 40 hours - Monday to Friday 08:30 -17:30
£24,000 per annum
G4S Employment Support Services (ESS) are looking to recruit a dedicated team across the North West of England to deliver the new RESTART employability programme on behalf of DWP.
The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders and we are looking to recruit a team of individuals, in a variety of roles, to ensure the success of that delivery.
To apply for our roles you don't necessarily need experience in Employability or Welfare to Work but you do need to be enthusiastic about understanding the industry, passionate about delivering quality and success and have the skill set to meet the requirements of the role.
About the Role
As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.
Key Responsibilities:
- You will be responsible for handling incoming warm handover calls between local Job Centre Plus, supply chain partners and customers in a professional and timely manner.
- You will provide an administrative support service to the wider business.
- You will process any change of circumstance notifications ensuring that all relevant parties are notified of any changes.
- You will manage multiple mailboxes and ensure any queries are routed appropriately and monitor their progress.
Essential:
- Previous inbound contact centre experience.
- Exceptional verbal and written communication skills.
- Proven experience in delivering high level customer service.
- Strong computer literacy and administrative skills.
- Attention to detail.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- Progression, training and development catered to you.
- Charity work
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
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