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Head of Managed Security Solutions

4 months ago

Llandudno Conwy, United Kingdom LRQA Full time

LRQA We help businesses evolve by connecting them with tomorrow’s thinking, today.

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Job ID:40094
Location:Birmingham : 1 Trinity Park : Bi
Position Category:Business Development
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose

We are looking for a talented person who has the expertise to drive our Managed Security Services ambition. We are aiming to:

  • retain and grow our Managed Security Service client base.
  • increase the number of products and services available through our Managed Security Service offering.
  • implement our pricing strategy consistently
  • develop our key external strategic partnerships.

Key Responsibilities

  • Lead the development, implementation and strategic enablement of our Managed Security Service provision globally.
  • Develop strategic options for the future Managed Security Services propositions, ensuring resolution of critical issues and changes procedures arising from new/changes in services, customer demand, competitor insights and/or business requirements
  • Have commercial control of the MSS offering though:
  • Working with legal to ensure we have robust client contracts
  • Embedding governance of the day-to-day contractual and commercial management processes to be used on all engagements, that ensures the appropriate approvals, profitability and risks are achieved.
  • Carrying out escalation and corrective actions when commercial terms fall short of standard terms.
  • Building a long-term strategy for adhering to terms agreed via contract management tooling.
  • Retaining and growing the MSS client base:
    • Ensuring data-led metrics of the MSS growth and renewal profiling
    • Working collaboratively with the wider sales and pre-sales team to design solutions and pitches that support client needs
    • Embed the LRQA pricing model to our MSS offering, working with the wider sales team to develop their knowledge and skills
    • Ensure that we embed and follow a robust sales process that enables accurate real-time reporting of all opportunities and associated forecast
  • Owning and delivering our global sales onboarding and training programs and processes, using relevant mediums to fit the audience and content. Constantly re-evaluate training needs, conduct skills gap analyses, and develop learning paths to improve our sales execution and reduce ramp up time for new hires.
  • Build internal processes, documents and battle sheets for quick and effective ‘go to market’ deployment of new service propositions in a way that drives collaboration between Sales, PreSales, Bid and Marketing Teams.
  • Provide leadership on projects (i.e., redesign initiatives, product implementations).
  • Continually scan the external horizon to ensure competitiveness in our offering including providing regular reporting and updates on market trends, competitor benchmarking, thought leadership and competitive data.

Requirements

  • Significant experience of cybersecurity within a global organisation is preferred.
  • Ability to quickly establish credibility and rapport with key stakeholders and work well in a highly collaborative environment.
  • You will have a keen interest in developing market practices and trends, with focus on key risks and legislative considerations.
  • Demonstrated project management skills with ability to drive complex cross-functional projects end to end to completion and clearly articulate progress to senior leaders.
  • Strong analytical skills, ability to use data analysis to proactively derive insights and support fact-based decision making.
  • Be able to demonstrate strong communication skills to ensure understanding of complex concepts simply and clearly to senior stakeholders, with pro-active, problem solving, creative, agile, and operational skills.
  • Has a growth mindset with the ability to successfully navigate complexity and understand what it takes to be successful in different contexts.Culturally sensitive, high integrity and values diversity.
  • Self-motivated, passionate and an optimist who is a resilient and calm.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider.The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities ).

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