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Reservations and Guest Services Manager

2 months ago

Globe Town Greater London, United Kingdom The Hoxton Shepherd's Bush Full time

We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Shepherd's Bush
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The Hoxton Shepherds Bush is our fourth London Hoxton and located in the heart of Shepherds Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chets serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherds Bush is perfectly located for exploring West London. Chets: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherds Bush.
What youll do
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again
Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups
What were looking for
Hotel or leisure related experience in a similar role
If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
Individuals. Youre looking for a place where you can be you; no clones in suits here
Passion for hospitality whether thats a drink, a meal, an event or a bed for the night
Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience
Youre not precious. We leave our egos at the door and help get stuff done
Youre up for doing things differently and trying (almost) everything once
If we got stuck in a lift together wed have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way
Whats in it for you
~ Competitive salary + participation in the TRONC scheme
~28 days holidays (inclusive of bank holidays), pension, and life insurance.
~ A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
~ Its ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
~ Treat yourself once in a while with lots of retail & hospitality perks through our partners
~ Enjoy a free night at The Hoxton and a meal for two when you first start with us
~ Goes without saying, but well feed you during your shift
~ Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us)
~ Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones
~ Lots of opportunity to progress and switch it up as part of a global family of brands
~ Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
~ Extra time off to volunteer with one of our partner charities
~ Regular team get togethers, from our team drinks to our (pretty special) bi-annual parties we know how to have a good time
~ Enhanced family leave for when youre expanding your family
~ An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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