Technical Support Specialist

3 weeks ago

Leeds, United Kingdom Whatsoninleeds Full time

Leeds, Yorkshire and the Humber, United Kingdom

ARBOR EDUCATION PARTNERS LIMITED

Posted today

This advertiser has chosen not to accept applicants from your region.

Central Leeds &Lincoln Offices- Hybrid working

Rapidly growing tech company

Anopportunity to make a real difference in the world of education


About the role

We are looking for acustomer service superstar who is passionate about giving the verybest service and helping our users with first line enquiries. You willbe inquisitive, enjoy investigating and solving problems and be ableto actively listen to customers and find solutions You will be a mainpoint of contact for a variety of users within the school, resolvingqueries via telephone, email, and webchat in a timely manner.

Our customer team are enthusiastic, friendly and dedicatedexperts, all working together to provide the best possible service toour schools


A day in the life of a CSA at Arbor..

Providing excellent first line support to resolvecustomer queries via incoming calls, webchat and emails.

Identifying any risk and relaying the information torelevant teams, working well internally.

Ensuringqueries/complaints are resolved for clients within service levelagreements (SLAs).

Maintain and keep records up todate.

Consistently represent and work in line withcompany values.

Helping to write up further FAQs andonline guide materials.

Going the extra mile todelight customers

Identifying and proactively sharingkey themes arising from calls and emails.

Capturingcustomer feedback on feature requests and sharing this via theinternal roadmap process.

RoleProgression

Within 1 month, youll:

Have anunderstanding of our core products, services and end users

Understand how our Customer Team works - and how your rolecontributes to our goals

Have met key team membersfrom Projects, 2nd Line and Digital

Be contributingto daily and weekly meetings with suggestions

Within 3 months, youll:

Be confident speakingto our end users, solving queries and resolving issues

Be confident using our house style of verbal and writtencommunications with customers

Understand our internalsystems and processes as well as helping us to make these moreefficient

Within 6 months, youll:

Be a key part of our feedback process, helping product,project and engineering teams

Be confident working toand within our SLAs

Be part of our ongoing scalingprojects to help our customers in a variety of channels includingwebchat

About you

Strong problem-solver who isnt afraid to work across teamsto find solutions.

Outstanding communication andinterpersonal skills.

Enjoys investigating a problemand coming up with creative solutions.

The ability towork collaboratively with your teammates to achieve team & departmentobjectives.

Understanding of the national educationallandscape is desirable but not essential.

A proactiveapproach to answering calls, webchat and emails.

Experience using a CRM or MIS system or at least theability to learn new systems quickly

Proficient inspoken and written English.

Ability to workeffectively within a fast-paced, and results-oriented culture, bydemonstrating strong operating instincts, organisational skills anddiscipline.

About us

At Arbor,were on a mission to transform the way schools work for the better.

Youve probably seen the headlines. Heavy workloads, constantchange, admin pressure on teachers and staff at every level sometimesit feels like this is just part and parcel of school life today. Butit doesnt have to be this way.

We passionately believe thattheres a better way to work. And it starts by giving everyone theright tools and technology for the job.

Were building aplatform and products we believe in - as well as a strong, diverseteam of experienced specialists, ex-teachers and Edtech engineerspassionate about making a difference to the sector.

Ultimately,were here to help make our schools and trusts stress a little less,and focus on what matters most - improving the lives of teachers andoutcomes of students everywhere.


What we offer

Thechance to work alongside a team of hard-working, passionate people ina role where youll see the impact of your work everyday. We alsooffer:

A dedicated wellbeing team who championinitiatives such as mindfulness, lunch n learns, manager training,mental health first aid training and much more

32days holiday (plus Bank Holidays). This is made up of 25 days annualleave plus 7 extra company wide days given over Easter, Summer &Christmas

Dedicated professional development trainingbudget (CPD courses, upskilling resources, professional membershipsetc)

Enhanced maternity and adoption leave (20 weeksfull pay) and paternity (6 weeks full pay) pay

5 freereturn to work maternity coaching sessions, helping you adapt to thisnew exciting time of life

Access to services such asCalm, Bippit (financial wellbeing coaching) and Health Assured(Employee assistance programme)

All of our roleschampion flexible working and we are happy to discuss what this meansto you

Social committees that plan team, office andcompany wide events to bring people together and celebrate success

Volunteer with a charity of your choice for a dayeach year

Dog friendly offices

Once your CVhas been shortlisted by our People Team, Kiefer(Talent AcquisitionManager) will be in touch to schedule a20-30 minute introductorycall.This will be a chance for you to ask any initial questions, learnmore about us and the role as well as us learning more about yoursearch and experience.

Our1st stage interviewtakesplace with 2 Support Team Leadsonline- we use Google Meet for themajority of our video interviews. This will be1 hour 30 minuteslong,covering competency and scenario based questions for us to understandyour experience further but also a chance for you to learn more aboutwhat you might be doing day to day. Therewill alsobe a Live Chat roleplay and we'll send you a document to helpprepare.

Our2nd and final stage interviewwill be a videocallwithEmily Dowse(Head of Support)which would be a culture fit styleinterviewand will focus around ourvalues and missionas all Arboremployees are very much aligned to our impact led mission

Arbor Education is an equal opportunitiesorganisation

Our goal is for Arbor to be a workplace whichrepresents, celebrates and supports people from all backgrounds, andwhich gives them the tools they need to thrive - whatever theirambitions may be so we support and promote diversity and equality, andactively encourage applications from people of all backgrounds.

Refer a friend:Know someone else who would be good for thisrole? You can refer a friend, family member or colleague, if they areoffered a role with Arbor, we will say thank you with a voucher valuedup to £200

Please note:We are unable to providevisa sponsorship at this time.

#J-18808-Ljbffr

  • Technical Support Specialist

    2 days ago

    Leeds, United Kingdom Page Personnel Full time

    Exciting Technical Support Specialist role based in Halifax - Great role for training and career progression **About Our Client**: Page Personnel are currently working with a reputable company, based in Leeds, who are looking for a Technical Support Specialist to join their growing team on a permanent basis. The client can offer a very competitive salary...

  • Technical Support Specialist

    3 days ago

    Leeds, United Kingdom Page Personnel - UK Full time

    Exciting Technical Support Specialist role based in Halifax - Great role for training and career progression **About Our Client**: Page Personnel are currently working with a reputable company, based in Leeds, who are looking for a Technical Support Specialist to join their growing team on a permanent basis. The client can offer a very competitive salary...

  • Technical Support Specialist

    1 month ago

    Leeds, United Kingdom Prometheus Group Full time

    **Company Overview** Start your career in Technology with Prometheus Group! Prometheus Group is responsible for developing software solutions to aid day-to-day operations for our clients. We work on a global scale, with a focus on the Oil and Gas, Energy and Manufacturing industries. Technical Support Specialists are the caretakers of our clients, being...

  • Technical Support Specialist

    3 weeks ago

    Leeds, United Kingdom Smiths Detection Full time

    Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe. We have an amazing opportunity...

  • 3rd Line Technical Support Specialist

    4 weeks ago

    Leeds, United Kingdom Fruition IT Full time

    Job Description**3**rd** Line Technical Support Specialist** **Permanent** **£45,000 - £50,000** **Leeds - Hybrid / 2x a week on-site** Fruition IT are looking for a 3rd Line Technical Support Specialist join a busy and growing MSP. This role will see you act as the final escalation point for an established team of 1st and 2nd line engineers as well as...

  • Technical Support Engineer Access Controls

    1 week ago

    Leeds, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Support Engineer (Access controls / Security )** **£30,000 - £31,000 + Training + Progression + Remote working + Company Benefits** **Leeds, Yorkshire** Are you an Service Engineer from an access control or security equipment background, looking to get off the tools into a Technical Support role, looking to join a company where you can become a...

  • Technical Support Specialist

    4 weeks ago

    Leeds, United Kingdom Interface Recruitment UK Full time

    Education Requirements - none Experience Requirements - 2 years in a technical support role Industry - Financial services Responsibilities and Skills: Are you currently working in a business support, technical support or help desk role with a focus on data analysis and problem solving? A specialist lender, we offer products that provide simple and...

  • Technical Support Engineer Training On Bms Systems

    1 month ago

    Leeds, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support Engineer (Training on BMS Systems) Leeds (Commutable from Bradford, Huddersfield, Wakefield, Normanton, Castleford, Barnsley & Surrounding Areas) £25,000 - £40,000 + Holidays (33) + Healthcare + Pension Are you a Engineering Graduate or from a general Engineering background, looking for a role offering specialist training on Electrical...

  • M365 Technical Specialist

    1 week ago

    Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full time

    M365 Technical Specialist Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in Northwest Leeds. The role of the M365 technical specialist is to work closely with their operational business to...

  • M365 Technical Specialist

    2 weeks ago

    Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full time

    M365 Technical Specialist Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in Northwest Leeds. The role of the M365 technical specialist is to work closely with their operational business to support the M365...

  • Technical SEO Specialist

    7 days ago

    Leeds, United Kingdom Jet2.com and Jet2holidays Full time

    Fixed Term - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** - As our** Technical SEO Specialist**, you’ll have access to a wide range of benefits including: - Hybrid working (we’re in the office 2 days per week) - Generous Discretionary Profit Share Scheme - Annual pay reviews - **What you’ll be doing**: - You’ll...

  • M365 Technical Specialist

    1 week ago

    Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full time

    M365 Technical Specialist Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in Northwest Leeds. The role of the M365 technical specialist is to work closely with their operational business to support the...

  • M365 Technical Specialist

    1 week ago

    Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full time

    M365 Technical Specialist Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in Northwest Leeds. The role of the M365 technical specialist is to work closely with their operational business to support the...

  • M365 Technical Specialist

    1 week ago

    Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full time

    M365 Technical Specialist Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in Northwest Leeds. The role of the M365 technical specialist is to work closely with their operational business to support the...

  • Technical Specialist

    4 weeks ago

    Leeds, United Kingdom Toshiba EMEA Full time

    **About Toshiba Global Commercial Services**: At Toshiba, our purpose is to create opportunities that make the retail journey you want a reality. That’s driven by our passion to give you expert guidance and the solutions you need to choose your direction, navigate obstacles, and accelerate forward to reimagine how you engage your customers in ways...

  • M365 Technical Specialist

    1 week ago

    Leeds, Yorkshire, United Kingdom CIIH Ltd TA Headway Recruitment Full time

    M365 Technical SpecialistBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in Northwest...

  • Technical SEO Specialist

    4 weeks ago

    Leeds, United Kingdom Jet2.com and Jet2holidays Full time

    Permanent - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** **Technical SEO Specialist, **based at Holiday House, Central Leeds. - ** **Reporting to the - **Senior SEO Manager**, the - **Technical SEO Specialist** will be part of the Web & eCommerce team.**What will you do in the role?** Organic traffic is key to our...

  • Technical SEO Specialist

    1 week ago

    Leeds, United Kingdom Jet2 Full time

    Organic traffic is key to our ambitious plans, and we’re looking for someone who loves SEO as much as we love creating memories for our customers. You’ll be responsible for monitoring, devising, planning and implementing best practice technical SEO enhancements to improve the overall SEO profile of Jet2.com and Jet2holidays.As our Technical SEO...

  • Technical SEO Specialist

    13 hours ago

    Leeds, United Kingdom Jet2 Full time

    Organic traffic is key to our ambitious plans, and we’re looking for someone who loves SEO as much as we love creating memories for our customers. You’ll be responsible for monitoring, devising, planning and implementing best practice technical SEO enhancements to improve the overall SEO profile of Jet2.com and Jet2holidays.As our Technical SEO...

  • Technical Specialist Inorganics

    2 weeks ago

    Leeds, United Kingdom Environment Agency Full time

    Number of jobs available- 1 - Region- Yorkshire and the Humber - City/Town- Leeds - Building/Site- LEEDS NLS Olympia House, Gelderd Road, Leeds, LS12 6DD - Grade- Staff Grade 5 - Post Type- Permanent - Working Pattern- Full Time - Role Type- Science - Salary Minimum- £37,462 - Job description- An opportunity has arisen for a Grade 5 Technical Specialists in...