Facilities & Reception Services Assistant

2 weeks ago

Canterbury Kent, United Kingdom University of Kent Full time

Facilities & Reception Services Assistant
59 hours BST on Sunday 21 April 2024 (unless otherwise stated)
The Facilities and Reception Services Assistant works in the Facilities and Reception Services (FARS) team to help provide excellent, efficient, facilities management services and a friendly, knowledgeable reception and enquiry service for Information Services. Collaborates with both IS front-line teams and partners throughout the University to deliver a wide range of core services to staff, students and visitors of the IS-managed buildings. Ensures that the library and learning spaces are respected as a shared resource. 
As a Facilities and Reception Services Assistant, you can expect to:
Contribute to a range of customer-focussed, efficient, timely and effective activities in support of the Information Services (IS) department.
Reception Services - providing a welcoming, friendly and knowledgeable reception and enquiry services (e.g. helping customers with IT/Library accounts, KentOne cards, payment processing, borrower and collection related issues and bookings for study spaces). University Call Handling - Provide second line support for the University call handling system, including answering internal and external telephone calls, dealing with general queries at times, and ensuring calls are transferred where required. Facilities Management (FM) Services - providing a range of services for IS-managed buildings and spaces (e.g. postal services, goods in/out, furniture moves, distribution of supplies, preparation of rooms to support teaching) including services delivered in partnership with other University departments (e.g. Building maintenance, security, and cleaning). 
Support and help to develop accessible and inclusive learning environments and services that work for all student, staff and visitor groups, including international students, part time students, distance learners, remote workers, and those from Kent’s campuses and centres.
Educated to GCSE English and Maths at grade C or equivalent
Experience providing a direct customer support service
Effective interpersonal skills and the ability to work confidently and diplomatically with all stakeholders, both in person and online
Demonstrate sufficient resilience and skills to deal with difficult/emotional customers (both face to face or on the phone) and or where requests are unusual
As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
~43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
~ excellent pension scheme with generous employer contributions
~ corporate employee-funded healthcare plan, in partnership with Benenden Health
~ retailer and wellbeing discounts via Edenred
~ on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets 
~ study while you work discounts, cycle to work scheme, local business discounts
~ support in your development and wellbeing at all stages of employment, including an Employee Assistance Programme
~ training and development opportunities at all levels
~ on-site parking

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: ;
Applications must be made via the University’s online application system; The University of Kent values diversity and promotes equality at all levels.
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