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Commercial Account Handler

1 month ago

Derby Derbyshire, United Kingdom Howden Insurance Brokers Ltd Full time

Together, we have pushed the boundaries of insurance. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Howden - Corporate & Commercial are on the hunt for an Account Handler to support their team for the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), and clients' insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients.

Please note this is a full-time, permanent opportunity. You will be based in our Derby office and ideally be onsite for 2 days per week on average.

Assist in achieving Group/Division client retention targets by providing an excellent level of service.
Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Issue renewal documentation in line with contract certainty.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
Good level of technical insurance skills, to be assessed by regular in-house testing.
GCSEs A-C in Maths & English.
At Howden, we value diversity - there is no one Howden type. We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

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