Customer Service Advisor

3 weeks ago

Leeds, United Kingdom Radius Payment Solutions Limited Full time

Working Hours: Monday to Friday, 9.00am to 5.15pm

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

What would your day look like?

  • Answering inbound calls from customers and dealing with general enquiries
  • Providing a friendly and helpful service, displaying a passion for customer service
  • Accurately updating and maintaining an in - house system, processing mid-term adjustments and cancellations on existing policies
  • Collecting payments for amendments or missed direct debit payments
  • Solving customer queries throughout the life of their policy and general administration
  • Document processing, letter writing, dealing with the setting up/cancellation of direct debits

What do we expect of you?

  • Good customer service and communication skills
  • Good organisation skills and ability to multitask with good attention to detail
  • Good knowledge of Microsoft Office Products
  • An ability to demonstrate initiative in problem-solving

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.

• A fast-growing organisation that defines itself as being agile and innovative

• A drive for continuous improvement, which you will be empowered to get behind from day one.

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits

A little bit about us

Radius Insurance Solutions is a UK brokerage with a 60-year heritage. We pride ourselves on developing our team members, helping them study for CII qualifications, develop their negotiation techniques and build a professional career with us.

Radius Insurance Solutions and Milestone Insurance Consultants are part of Radius Payment Solutions, a diversified supplier of key business services to companies of all sizes which operates in 15 countries worldwide.

Milestone Insurance is a well-established specialist insurance broker that has provided 1st class service to customers for over 40 years. This is a fantastic opportunity to join a highly successful organisation who specialise in niche insurance products with the scope to develop your career.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius talent team.

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