Mobile Response Officer
3 weeks ago
We are currently recruiting Mobile Response Officers (Relief) to join our response teams in Salford and Bolton.
Primary Purpose of Job Role
To act in the capacity of a mobile security responder, promptly responding to alarm activations, investigating the cause and facilitating prompt remedy.
Hours
- Various hours per week
- Days, Nights,Evenings and Weekends
- Regular overtime available
Pay & Benefits
- £12.00 per hour
- Wagestream
- Employee Assistance Programme (EAP)
- Health Cash Plan
- ExcluSec Perks & Rewards
Reporting To:
Mobile Response Supervisor
Role
- To respond to alarm activations as/when dispatched by the Helpdesk or Mobile Response Supervisor
- To conduct foot and vehicle patrol on sites ensuring they are secure
- To lock and unlock client premises/sites at specific times
- To carry out any other duties as directed by the Helpdesk or Mobile Response Supervisor
- To ensure all company policies and procedures are followed accordingly
- Ensure all documentation completed to a high standard on a smart phone company App.
- To ensure the safe storage of customers keys and alarm codes
- To maintain a good understanding of alarm panels, their operation and basic alarm panel fault investigations.
- To be smart and presentable, giving a professional image of the service at all times.
- To provide ad-hoc cover within the Control Room and on sites as/when required
- To undertake and fully satisfy all required SIA licensing and training requirements.
- To participate in effective shift handovers ensuring that staff taking over the shift are provided with all relevant information, including details of outstanding actions and jobs.
- To admit stray dogs during out of hours to nominated client kennels in line with with policies, procedures and risk assessments.
- To undertake such additional duties as are reasonably commensurate with the level of the post.
- Hold a current valid SIA licence ( minimum Security Guarding) is essential
- An SIA CCTV license would be advantageous
- Flexible approach to work is essential
- Experience in a similar role is essential
- Excellent communication and customer service skills is essential
- Excellent command of English, both written and verbal is essential
- Confidence and ability to deal with difficult situations (including those involving conflict) is essential .
- Full UK driving licence is essential
- Eligible to work in the UK is essential
- Have a 5 year verifiable work history is essential
We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 40% of their earned wages.
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