Business Manager

2 weeks ago

England, United Kingdom CHANEL Full time
Business Manager - H-Beauty Cribbs Causeway

Business Manager

Location: H-Beauty Cribbs Causeway

Contract: Permanent, 37.5 hours, 5 days out of any 7

JOB PURPOSE

In line with the F&B vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They are able to think 'outside the four walls' and take into account the entire client journey, including the omni-channel context.

KEY RESPONSIBILITIES

Leading the team: the Business Manager guides their team towards achieving results and developing individual talents

  • Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
  • Partner with line manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performance
  • Support with recruitment
  • Facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
  • Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Business developer: the Business Manager embodies an entrepreneurial spirit

  • Play an integral part in building CHANEL's portfolio of clients through data capture in line with the brands expectations
  • Develop business initiatives in line with the brand vision and strategy
  • Define, track and coach the team to achieve set KPIs
  • Manage staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience
  • Communicate retail and collateral stock needs to all necessary parties
  • Has a solid understanding of the business environment
  • Provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Business Manager creates conditions for a consistent and memorable experience

  • Lead by example on the selling floor by creating tailor-made client experience using the CHANEL experience ritual and build long-lasting relationships
  • Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
  • Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
  • Ensure team has tools/training to provide a CHANEL client experience
  • Provide flexibility to allow the team to create their own experience
  • Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that their business remains clean, tidy and welcoming at all times
CHANEL ambassador: the Business Manager embodies the values of the brand

  • CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients and team
  • Implement all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
  • Implement and ensure respect of the uniform and grooming guidelines at all times
SKILL SETS

Leadership and Management skills

  • Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
  • Relationships-focused: Collaborative, partnering and influencing skills
  • Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
  • Performance minded and decisive, strive for continuous improvement
Soft skills

  • Posture and communication skills : Verbal and written communication, story telling
  • Curious, personal agility, continuous learner
  • Self-awareness, self-confidence, and self-control/stress management
  • Enthusiasm, energy and motivation
  • Trustworthy with integrity/ethics
Benefits at CHANEL :

Our employee benefits have been created to support you across your professional and personal life by offering you:

  • Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
  • Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more
  • Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
  • Platforms: Multiple Platforms to support across Wellbeing
  • Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
  • Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

access_time 13 days ago | place Brighton and hove

access_time 23 days ago | place Brighton and hove

access_time 14 hours ago | how_to_reg | place Manchester

#J-18808-Ljbffr

  • Senior HNW Business Development Manager

    2 days ago

    England, United Kingdom The Language Business Full time

    We have a fantastic new job opportunity for a Senior Business Development Manager, MEA, to join a world leading luxury retail brand with strong connections to the HNW market place across the globe. Your overall role will be to meeting new and existing contacts and to develop and grow business from the HNW market from the Middle East and India to the UK...

  • International Business Account Manager

    1 day ago

    England, United Kingdom Zest Business Group Full time

    Regional Lens Account Manager job covering Hertfordshire, Bedfordshire & Buckinghamshire. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across Hertfordshire,...

  • International Business Account Manager

    1 day ago

    England, United Kingdom Zest Business Group Full time

    Regional Lens Account Manager job covering Hertfordshire, Bedfordshire & Buckinghamshire. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across Hertfordshire,...

  • Business Development Manager

    4 weeks ago

    England, United Kingdom Zest Business Group Full time

    Optical Business Development Manager job covering North West England & North Wales. Zest Optical are currently looking to recruit a Business Development Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across the North West England &...

  • Business Development Manager

    4 weeks ago

    England, United Kingdom Zest Business Group Full time

    Optical Business Development Manager job in South East England and East Anglia. Zest Optical are currently looking to recruit a Business Development Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across South East England & East...

  • Senior Business Development Manager, MENA

    2 days ago

    England, United Kingdom The Language Business Full time

    We have a fantastic new job opportunity for a Senior Business Development Manager, MEA, to join a world leading luxury retail brand with strong connections to the HNW market place across the globe. Your overall role will be to meeting new and existing contacts and to develop and grow business from the HNW market from the Middle East and India to the UK...

  • Manager-Account Manager

    2 weeks ago

    England, United Kingdom Meridian Business Support Full time

    Are you an Account Manager who would like to work for an industry leading FMCG organisation that invests in its people and sustainability, offers full autonomy, prides itself on its ethics and integrity, and offers the potential to earn substantial achievable bonus? One of the major players in the world of FMCG and coffee have an exciting ...

  • Account Manager

    2 weeks ago

    England, United Kingdom Meridian Business Support Full time

    Are you an Account Manager who would like to work for an industry leading FMCG organisation that invests in its people and sustainability, offers full autonomy, prides itself on its ethics and integrity, and offers the potential to earn substantial achievable bonus? One of the major players in the world of FMCG and coffee have an exciting ...

  • Salesforce Business Analyst

    2 days ago

    London, England, United Kingdom eBay for Business Full time

    Contract basis role through the end of the yearDo you have the right skills and experience for this role Read on to find out, and make your application.Role DescriptionWe’re looking for an experienced self-motivated Business Analyst with experience in coordinating projects across cross functional teams including agile teams globally. You will be...

  • Contracts Manager

    2 weeks ago

    England, United Kingdom Meridian Business Support Full time

    The Client Our client has engaged us on an exclusive basis to speak to experienced contracts managers within the Build and Fit-out sectors. This is a fantastic opportunity to join a dynamic, established and growing company. You will be joining an experienced team and will enjoy a busy and varied role With 30 years + experience in the industry, our client...

  • Business Management Manager

    3 days ago

    England, United Kingdom Mason Blake Full time

    Our client, a top tier asset management house based in the City of London, are looking for a Business Management Manager to lead and direct the newly formed Business Management team and support the monitoring of Operational Risk across global functions. As Business Management Manager, you must be a strong people manager. You will take responsibility...

  • Business Manager

    3 days ago

    England, United Kingdom Mason Blake Full time

    A top-tier investment management is looking to hire a Business Manager to join the growing Investment team. This is a newly created position working in the front office to help deliver projects and strategic initiatives to benefit the investment business. Key responsibilities: Lead strategically important projects to close supervisory gaps for each...

  • Locality Manager

    3 days ago

    England, United Kingdom Meridian Business Support Full time €40,000

    Locality Manager - Dagenham & London Salary: £40,000 per annum Specific Hours: 37.5 hours per week We understand how important our employees are and to support you in making a difference to people’s lives, we have a fantastic range of benefits: Flexible hours & a competitive salary 33 days of annual leave increasing with length of service (inc bank...

  • Locality Manager

    3 days ago

    England, United Kingdom Meridian Business Support Full time €40,000

    Locality Manager - Dagenham & London Salary: £40,000 per annum Specific Hours: 37.5 hours per week We understand how important our employees are and to support you in making a difference to people’s lives, we have a fantastic range of benefits: Flexible hours & a competitive salary 33 days of annual leave increasing with length of service (inc bank...

  • Freight Market Risk Manager

    2 weeks ago

    England, United Kingdom Shell Business Operations Full time

    Where you fit in Based in either our London or Singapore office, the Market Risk Manager is part of the Freight Market Risk Team. They are responsible for understanding the positions and strategies employed by the Freight trading business of Shell Trading and Supply (T&S), as well as identifying and analysing freight exposures within the physical oil and LNG...

  • Business Manager

    4 days ago

    England, United Kingdom Mulberry Recruitment Full time €80,000

    Business Manager Location: Bracknell Salary: £80,000 + Bupa Your role will be to operate and develop the market intelligence business in a manner that contributes to operational profit, reputation, and mission and delivers excellence to customers. The role carries responsibility for the entire context of WMI operation, including collaboration with...

  • Night Care Manager

    2 weeks ago

    England, United Kingdom Meridian Business Support Full time

    Night Care Manager Bedford £15.02 per hour + Paid Breaks 42 hours per week Meridian Business Support is currently recruiting for a national healthcare provider who are looking for Night Care Manager to work in their luxury care home based in Bedford. This role is with market leader within the Healthcare industry, they're expanding and can offer...

  • Night Care Manager

    2 weeks ago

    England, United Kingdom Meridian Business Support Full time

    Night Care Manager 02 per hour + Paid Breaks Meridian Business Support is currently recruiting for a national healthcare provider who are looking for Night Care Manager to work in their luxury care home based in Bedford. This role is with market leader within the Healthcare industry, they're expanding and can offer excellent career development...

  • Business Manager

    6 days ago

    England, United Kingdom Sytner Full time

    About the role Sytner Sunningdale is currently recruiting for a Maternity Cover Business Manager to join their growing team. As a Sytner Business Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team....

  • Regional Lens Account Manager

    1 day ago

    England, United Kingdom Zest Business Group Full time

    Regional Lens Account Manager job covering Hertfordshire, Bedfordshire & Buckinghamshire. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across Hertfordshire,...