Customer Services Advisor

2 weeks ago


Brighton East Sussex, United Kingdom Kaplan Full time
Reference number: JR238016 Location: Kaplan Living Brighton Working pattern: Part-Time Contract Type: Permanent Number of roles: 1 Salary: £12 Per hour We are looking for a Customer Services Advisor to join our team. As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management team This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role Provide cheerful reception service to all students and visitors

Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

Embrace the 'more than just a room’ philosophy of Kaplan Residences

Have a passion for customer care and a sensitivity to student's needs

Have experience in a customer-facing environment

Have experience working in an effective Health & Safety culture in line with legislation

Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems

Ability to offer flexibility in working hours

Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

Essential skills/ experience Have experience in customer service, hospitality or student service provision, ideally accommodation

Be able to engage in team work

To be able to work on own initiative

Ability to prioritise workload and meet deadlines

What we do Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan

International English Schools along with a provision for University and Direct Let accommodation. What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 36 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.

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