Service Design Team Lead

3 hours ago

Co West Midlands, United Kingdom Hays Full time

Service Design Lead- Permanent- Hybrid working- Up to £69,57 per anumm
Your new company Keele University is a world class campus-based university who have ambitious plans for our future growth and development. Our technology mission focuses on leveraging digital and data expertise to drive innovation and support a sustainable future.
Digital Transformation will play a key part in supporting our focus across three key strategies: Digital Society Institute establishing a gateway to digital and data expertise within the University; Smart Energy and Green Technology; Our commitment to technology is deeply intertwined with our broader mission of sustainability and societal impact and we want you to be part of our future.
Your new role As the Service Design Lead it's an exciting opportunity to support the Director of Service Transformation, to develop our end-to-end service design and architecture, working alongside directorate leaders shaping the future design of services, their integration and successful implementation. You will play a pivotal part of Keele's ambitious strategy and how this influences professional services helping to define options for the shape, size and scope of professional service functions in order to maximise the value they add to the University. Working closely with IDS colleagues to ensure services are designed to align with the Enterprise Architecture and meeting the strategic priorities of Keele. The role provides an opportunity for the successful candidate to work on an exciting pipeline of new service transformation and improvement projects.
An understanding of a holistic data driven approach to assessing the efficiency and effectiveness of professional services areas
Extensive experience of leading the deployment of standard methodologies for customer journey mapping, business process mapping, service design, user requirements capture and benefits opportunity assessment.
Experience mapping business functional requirements with digital systems configuration
Extensive experience in supporting the integration of new and existing services, ensuring that new services are tested and implemented appropriately
Experience with supporting PS leads and teams to design operating models, and services, which draw down on common design principles
Keele University are committed to providing an excellent work life balance and below are just some of the extensive employee benefits.
~ Agile and flexible working
~30 days annual leave, plus bank holidays with the option to buy further holiday
~ Health and Wellbeing Support with 24 hour access to staff counselling
~ Service Design Lead Keele is committed to supporting colleagues with parenting and caring responsibilities and offer a range of generous family-friendly policies
~ Occupational health support
~ Annual flu vaccinations
~ Cycle to work scheme with tax free hire of bicycles and related safety and security equipment.


For all enquiries, please contact Hayley Heath at Hays Technology.Keele University | Vacancies | Hays UK
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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