IT Support Engineer

4 weeks ago


StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who we are looking for

An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.

As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function, alongside providing support where required to external offices.

The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.

The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.

Preferred Skills, Qualifications and Experience

  • Strong interpersonal and customer service skills, both written and verbal.
  • Excellent analytical and troubleshooting skills.
  • Good attention to detail.
  • Smart thinking approach with a positive attitude.
  • Ability to work independently with limited supervision.
  • Commercial experience working within a service management function.
  • Technical ability supporting and maintaining hardware and peripheral devices.
  • Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
  • Experience deploying, imaging and supporting Windows 10, macOS, Linux, and mobile devices (iOS / Android).
  • Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 2013/365, Teams, Citrix, Cisco and VMWare Workstation.

Main Responsibilities

  • Resolving second line incidents.
  • Assigning incidents and acquiring knowledge from third-line teams.
  • Resolving incidents and queries for Senior Management.
  • Investigating and escalating MIs to major incident managers.
  • Completing system maintenance, alongside escalations and call outs.
  • Managing and updating hardware assets.
  • Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
  • Deploying and imaging end user computer hardware and deploying software packages.
  • Identifying and contributing to Service Improvement opportunities.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy -



  • Stoke-on-Trent, Staffordshire, United Kingdom Shape IT Recruitment Full time

    My client is seeking a highly skilled Senior Infrastructure Engineer with expertise in Public Key Infrastructure (PKI), security integration, and high-availability systems to join their team. You'll work with cutting-edge Microsoft technologies like Active Directory, Exchange, and SQL Server, ensuring secure and resilient infrastructure for...


  • Stoke-on-Trent, Staffordshire, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex...


  • Stoke-on-Trent, Staffordshire, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex...

  • Senior Cloud Engineer

    4 weeks ago


    Stoke-on-Trent, Staffordshire, United Kingdom Shape IT Recruitment Full time

    Join my client's dynamic team as a Senior Cloud Engineer and lead the design, deployment, and management of scalable, secure Azure cloud infrastructure. You'll work closely with cross-functional teams to optimize performance, cost-efficiency, and security, all while adhering to the highest standards of cloud architecture. Key Responsibilities: ...

  • Senior Cloud Engineer

    4 weeks ago


    Stoke-on-Trent, Staffordshire, United Kingdom Shape IT Recruitment Full time

    Join my client's dynamic team as a Senior Cloud Engineer and lead the design, deployment, and management of scalable, secure Azure cloud infrastructure. You'll work closely with cross-functional teams to optimize performance, cost-efficiency, and security, all while adhering to the highest standards of cloud architecture. Key Responsibilities: ...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Principal IT Full time

    Key Responsibilities:As a skilled IT Field Support Engineer for Principal IT, you will play a crucial role in supporting the company’s future strategy. You will be responsible for managing and monitoring 3rd line Helpdesk issues, providing 2nd and 3rd level support, and installing, configuring, testing and maintaining operating systems, application...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Development Support Engineer, who will provide first line support within the sports issues team for customer facing and operational issues. You will also be responsible for correcting live data via SQL where possible. This role is eligible for inclusion in the Company’s hybrid working from home policy. Understanding of...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Development Support Engineer, who will provide first line support within the sports issues team for customer facing and operational issues. You will also be responsible for correcting live data via SQL where possible. This role is eligible for inclusion in the Company’s hybrid working from home policy. Understanding of...

  • IT Support Engineer

    4 weeks ago


    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business, working closely with other teams within IT Services ensuring all services are...


  • Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Development Support Engineer, who will be delivery focused, diligent, resilient, pragmatic and able to context switch in fast pace environments. The Back Office Members department is vital to the continued success of the Business operations, having responsibility for developing and supporting a number of critical tools. The team...


  • Stoke-On-Trent, United Kingdom Shape IT Recruitment Full time

    My client is seeking a highly skilled Senior Infrastructure Engineer with expertise in Public Key Infrastructure (PKI), security integration, and high-availability systems to join their team. You'll work with cutting-edge Microsoft technologies like Active Directory, Exchange, and SQL Server, ensuring secure and resilient infrastructure for mission-critical...


  • Stoke-On-Trent, United Kingdom Shape IT Recruitment Full time

    My client is seeking a highly skilled Senior Infrastructure Engineer with expertise in Public Key Infrastructure (PKI), security integration, and high-availability systems to join their team. You'll work with cutting-edge Microsoft technologies like Active Directory, Exchange, and SQL Server, ensuring secure and resilient infrastructure for mission-critical...


  • Stoke-on-Trent, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex...


  • Stoke-On-Trent, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex technical...


  • Stoke-on-Trent, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex technical...


  • Stoke-On-Trent, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex technical...


  • Stoke-On-Trent, United Kingdom Shape IT Recruitment Full time

    I'm looking for a highly skilled Virtualisation Engineer to join my client's innovative IT team! If you're passionate about virtualisation technologies and thrive on designing, implementing, and managing high-performance virtual infrastructures, this role is for you. My client needs someone who can optimise virtual environments, solve complex technical...

  • Service Desk

    1 month ago


    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...

  • Service Desk

    1 month ago


    Stoke-on-Trent, Staffordshire, United Kingdom bet365 Full time

    Who we are looking for A Senior Service Desk Engineer, who will collaborate with fellow engineers and the management team, to ensure that we provide an excellent level of customer service at all times. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. We provide a manned Service Desk...


  • Stoke-on-Trent, Staffordshire, United Kingdom Oscar Full time €45,000

    3rd Line IT Support Engineer – Stoke - £45,000 My client, a leading MSP based in Stoke are looking for a 3rd Line Engineer to join their growing team. They are at the forefront of technology and are looking to use a large round of investment to bring in top talent to their ranks. The Role You will act as a focal point of the IT Support team, providing...