Facilities Manager/ Customer Service

2 weeks ago

Coventry, United Kingdom Coventry City F.C Full time

Sky Blues in the Community are looking to recruit a Facilities Coordinator.
The main purpose of this role is to promote, manage, develop and maintain community facilities to ensure bookings are maximised, high service delivery standards are maintained and usage targets and social and community outcomes are achieved in the most cost effective manner.
Be responsible for the day to day booking, operation and maintenance and security of facilities as required
Provide professional management support, advice and guidance on facility operation and improvements
To proactively seek out opportunities to manage and operate more facility and increase our portfolio of assets.
To ensure the facilities comply with all trust policies, financial regulations and personnel procedures
To oversee the stock levels and sales of all food and beverage on site
Comply with all statutory regulations/legislation/codes of practice to minimise risks as well maintaining high levels of quality assurance and safeguarding
Ensure that all internal staff and eternal users of the facility are aware of their health and safety responsibilities and implement thorough checks.
To develop procedures and systems to measure and monitor the performance of facilities and drive continuous improvement
Work to delivery high quality customer service standards
Communicate and manage service standards for all staff under your supervision by delivering regular high quality training
Ensure that high levels of cleanliness are maintained at all times and facilities are always immaculately presented
Be responsible for the recruitment and training of additional facility staff and volunteers in line with Sky Blues in the Community procedures
Performance manage staff in line with Sky Blues in the Community policy and procedure
Support with the development of facility budgets and income generation targets and work within agreed financial resources
This full time position will be based at our facility on site at President Kennedy School. However, at times there will be a need to travel to other facilities across Coventry and Warwickshire for meetings and to meet the demands of the business. The candidate will be expected to work evenings and weekends and maintain high levels of customer service and cleanliness.
Benefits of working for Sky Blues in the Community include but are not limited to;
~ Personal and professional growth opportunities and learning and development
~ Access to private healthcare
~ Flexible and supportive working environment
~ 21 days of Annual Leave entitlement plus your birthday as a separate days holiday and all bank holiday’s
~ Holiday purchase and selling scheme
~ Trust pension scheme
~ On-site free parking available
~ Annual staff retention payment based on performance
~

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