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Proposition Manager

2 months ago

London, United Kingdom Sanderson Full time

Our client, a well-known retail brand, are looking to hire a Proposition Manager with a heavy focus on Customer Experience to join during a transformation to a more customer centric approach. You will advocate for the customer and drive true customer centricity across the organisation. You'll be working closely with the Head of Customer Experience and stakeholders across the business to review their existing proposition and offer insights and recommendations on changes that could be made to become more Customer Centric. This will be across Omni-Channel, In-store and across a range of services this organisation provides.

Responsibilities Include:

  • Establish an understanding of customer proposition across the business
  • Define and prioritise the key value driving propositions
  • Champion the customer to ensure customer needs are central to proposition development
  • Define and develop both new and existing customer propositions through identifying customer needs
  • Identify and deliver proposition opportunities to improve customer experience through an understanding of the customer, their needs, and their journeys
  • Build a strong understanding of the external market to bring new ideas to the table on how to evolve customer experience
  • Ensure a clear understanding of the latest developments in the external market to ensure you can bring a market leading perspective to customer experience evolution
  • Set the customer journey framework
  • Lead the CX change

What We’re Looking For

  • An experienced Proposition Manager, Proposition Lead or Head of Proposition ideally with Retail experience
  • You'll have the ability to define design and development customer proposition, ideally in a proposition specialist role
  • Excellent stakeholder management skills with the ability and enthusiasm to work with a diverse range of stakeholder
  • Strong analytical skills.