IT Support Analyst

3 weeks ago


London, United Kingdom Insight Investment Full time

Job Description Insight Investment is looking for an IT Helpdesk Analyst to join the team in London. In this role, you will provide customer service, application support, change management oversight, release management, business continuity planning, incident management, vendor management and user access control and provisioning.

Provide a proactive and quality Helpdesk service
Update helpdesk tickets so others can see updates
Carry out root cause analysis
Undertake continuous improvement & small-scale enhancements/mini projects as requested.
Ensure our infrastructure is kept secure and adhere to our IT Security and Information Risk controls

A keen interest in IT

Windows 10, Office 365
ServiceNow
Altiris / SCCM
Basic understanding of networking and server infrastructure

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.

Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia.



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