![Inspired Gaming Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
1 week ago
To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue The following information aims to provide potential candidates with a better understanding of the requirements for this role. clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling, while being responsible for floats daily. Offering customers promotions. This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.
- Support and deliver company sales targets
- Create an environment of top class customer care
- Company operating standards are exceeded
- Challenge 25 being proactive and aware always
- Cash handling, ensuring all the correct checks are carried out in full
- Maximise any business opportunity within the gaming centre
- Promote the business to all customers new and old
- Handle all customer complaints
- Consistently identify and clarify the needs of the venue.
- Consistently strive to meet or exceed standards of service.
- Maintain good employee relations always.
- To assist in security investigations as directed by senior management as and when required.
- To action security alerts as necessary.
- Report any potential hazards to your Supervisor.
- Ensure that all work undertaken by you conforms to current Health and Safety
- To attend meetings as and when required.
- To attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
- To promote the company in a positive manner with internal and external personnel or at any other
- To ensure a good working environment is established to obtain the maximum commitment of staff.
- To help identify and meet job related training needs in conjunction with the Service Supervisor.
- Attend meetings and training courses as required.
- Work efficiently and effectively with all peers and team members.
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