Customer Service Assistant

7 months ago


Folkestone, United Kingdom World Duty Free Full time

Location: Folkestone (Eurotunnel)

Position: Full Time

**Salary**: Competitive Hourly Rate

Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, cash back health plan (dental, optical, medical, health and fitness discounts)

Customer Assistant - Customer Service Advisor

Location - Eurotunnel - Folkestone CT18 8XX

Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract - 38.5 hours per week, plus overtime, permanent, full time

Working pattern - 4 days on, 2 days off (rotational flexibility required) between the hours of 5am - 10pm. Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.

**Customer Service advisors** have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products. **Your responsibilities** will be to:

- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store

**What do you need, to be a customer assistant at World Duty Free?**
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**. In addition, as a customer service representative your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking- We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made._
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