Credit & Collections Specialist

2 weeks ago

Birmingham, United Kingdom Baxter Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your Role at Baxter:

The Credit & Collections Specialist will perform advanced credit and collection functions. Reviews and monitors credit files and delinquent accounts by adapting procedures, processes, and techniques to ensure timely collection. Sends follow-up letters and billing. Accepts payment on accounts. Utilizes appropriate software packages to perform collection and monitoring activities.

What You'll be Doing:

  • Perform collection activities to ensure account is paid according to contractual payment terms. This involves ensuring accurate billing and prompt collection.
  • Resolves customer questions, complaints, and requests that may be varied and complex.
  • Resolution may involve applying advanced knowledge and interpreting policy.
  • May contact other internal departments or external customers to resolve issues.
  • Maintain records on account activities to be used in monitoring and analyzing credit files.
  • Prepare required report; the data reported and the impact to the customer and division.
  • Perform credit analysis on existing or current customers.
  • Obtain required information from credit organizational, banks, and loan associations.

What You'll Bring:

  • High school diploma required and some college is preferred.
  • 3 plus years of experience in customer contact environment.
  • Understanding of software in a Windows-based environment and mainframe applications.
  • Strong organizational skills and the ability to prioritize multiple tasks are required.
  • Demonstrate strength in communication (both written and verbal.)
  • The ability to apply and adapt procedures and knowledge to solve problems is required.
  • Must be able to work in a fast-paced environment and operate within designated time constraints to maintain service levels.

This role requires 5 days a week onsite.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

For further information, and to apply, please visit our website via the “Apply” button below.

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