Sales Specialist

3 weeks ago

Chester Cheshire, United Kingdom Matcher Technologies Ltd Full time

Contract: Full time

Company: Matcher Technologies Ltd

Location: Hybrid – Hybrid – two days a week based in the office in Tattenhall, Chester, United Kingdom,
three days a week from home. Regular global travel as required.

Salary: Competitive package based on experience

Overview:

Matcher Technologies Ltd develops, implements, and supports IT-based quality management systems for fertility centres, donor banks and animal breeding centres internationally.

Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors, their gametes, and embryos. Equally importantly, IMT Matcher also helps customers provide traceability, ensure regulatory compliance, and analyse their operations to increase their control and optimise outcomes.

The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories, but is also used throughout other parts of the fertility centre including cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including the biologists, laboratory directors, quality managers, doctors, nurses, and administration staff.

We are seeking a hard-working, professional, candidate with recent sales and relationship management experience. This individual will join our international sales team and will report to the Distribution Manager based in Toronto, Canada. On a day-to-day basis they will be based in our UK head office, working closely with the other departments based there. These include development, marketing, and service & support.

Main responsibilities:

This sales position has four main areas of focus:

Supporting existing customers (distributors and direct end users)

Maintain, retain, and develop relationships with a sub-set of our existing customers (initially c.50 in UK and internationally) through regular communication, support the customer order process using our eCommerce platform Gob2b, answer any order queries the service & support team may have, conduct follow-up calls to ensure orders are fulfilled and paid in a timely manner.

Develop a thorough understanding of our product and the target market, attend industry conferences and workshops to promote Matcher and generate leads, identify key contacts at prospective customer sites, contact leads to arrange meetings, and coordinate demonstrations with our Product Experts.

Assist prospective and existing customers to prepare quotations and other sales documents, explain individual customer pricing plans to prospects and customers. Conduct sales negotiations, follow-up with prospects to get the contract signed. Manage this process.

Managing customer accounts

Identify opportunities within our existing customer base, capitalise on these, identify threats relating to our existing customer base and to our target market so these can be avoided, regularly monitor the satisfaction and performance of each customer account, increasing their value where possible through increased sales.

To support all four areas of responsibility, the successful candidate will be required to travel globally each month. They will need to be in constant communication with their allocated customers. They will make visits to prospects’ and end users’ sites and attend international industry events.

  • A BA Hons degree (or equivalent) in business or a BSc degree (or equivalent) in biology or a related field
  • Minimum 4 years recent experience in sales/customer service roles post-graduation
  • Numerate, good mental arithmetic, and previous exposure to structured pricing models
  • Professional and confident communication style
  • Fluency in English
  • Willingness to learn.
  • Ability to travel internationally monthly.
  • Proficiency with Microsoft Office
  • Proven experience demonstrating IMT’s core values: responsiveness, quality of outputs, collaboration and integrity.
  • Proficiency in additional languages
  • Experience with SAGE 50
  • Experience with Gob2b

Candidates will be required to demonstrate examples of their application of these skills in previous roles. Development within the business will be available and is strongly encouraged. Therefore, an eagerness to progress and a positive, proactive attitude are also prerequisites.

Benefits include a competitive salary, pension contributions, and a discretionary annual bonus scheme.

To apply:

  • Please send a CV and covering letter explaining why you believe you would be suitable for the role to careers@imtmatcher.com

Matcher Technologies Ltd
1b Canalside Business Park
Tattenhall
Chester
CH3 9BD
United Kingdom

For the latest on IMT Matcher follow us on social media.

#J-18808-Ljbffr

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