Customer Service Advisor
2 weeks ago
We're seeking a motivated and talented individual to join our team as a Customer Service Representative. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service.
Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products.
Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone.
Execute customer requests across diverse e-commerce platforms with precision and efficiency.
You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion.
Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously.
Prior experience in a customer service role, demonstrating a track record of delivering exceptional service.
Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify)
Native-level fluency in English.
Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours
Luton offices (i.e. no remote working)
Immediate start available
Learn more about Rapport Home on our website.
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