Customer Success Manager
1 month ago
Customer Success Manager - London, UK page is loaded Customer Success Manager - London, UK Apply locations London Office posted on Posted 2 Days Ago job requisition id R13410
Why it’s worth it:
Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach – defining and delivering the positive business outcomes through our platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders of some of the world’s most trusted brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest.
The everyday hustle:
- Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change.
- Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results.
- Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally.
- Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ.
- Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams.
- Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.
- Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer’s journey to security confidence.
- Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery.
- Capture client reporting needs and work with internal teams to compile meaningful metrics and data.
- Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer’s needs.
- Responsible for executing 110% contract renewal and upsell of services.
Do you have what it takes?
- Completed Bachelor's degree or higher education.
- At least one year of account management experience or related.
- Proficient with MS Word, Excel, PowerPoint, and OneNote.
- Exceptional organization skills and ability to prioritize.
- Strong emotional intelligence and ability to work effectively with others.
- Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams.
- Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers.
- Strong problem-solving skills and ability to identify unique solutions to complex problems.
- Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
- Ability to demonstrate good attitude, energy, and effort.
What makes you uncommon?
- Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.
-
Customer Success Manager
2 hours ago
London, United Kingdom Hudson Clarke Associates Full timeCustomer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who are one of...
-
Customer Success Manager
1 month ago
London, United Kingdom Muso Full timeDo you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. Here at MUSO we are looking for a Customer Success Manager (CSM) to come and join our team. The CSM is...
-
Customer Success Manager
2 days ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
3 weeks ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
2 weeks ago
London, United Kingdom InRule Full timeJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that...
-
Customer Success Manager
4 days ago
London, United Kingdom InRule Full timeJob Description At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that...
-
Customer Success Manager
3 weeks ago
London, United Kingdom InRule Full timeAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...
-
Customer Success Manager
4 weeks ago
London, United Kingdom Findrs Recruitment Ltd Full time**Customer Success Manager** **UK (Fully remote)** **£40.000 + Equity + Bonus** It’s easy to think that the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning, and, over the last decade, cultural trends, customer expectations, and business realities have combined tocompel more and...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...
-
Customer Success Manager
3 hours ago
London, United Kingdom Australasian Recruitment Company Remote Work Freelance Full timeCUSTOMER SUCCESS MANAGER A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Success Manager! You will be instrumental in a growing organisation, supporting and onboarding new suppliers being responsible for obtaining all relevant information,...
-
Customer Success Manager
2 weeks ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Based in West London, our client is driven by the core belief that getting products in front...
-
Customer Success Manager
5 days ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Based in West London, our client is driven by the core belief that getting products in front...
-
Customer Success Manager
4 weeks ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...
-
Customer Success Manager
4 weeks ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps +150...
-
Customer Success Manager
4 days ago
London, United Kingdom createselect Full timeJob Description We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...
-
Customer Success Manager
2 weeks ago
London, United Kingdom createselect Full timeJob DescriptionWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...
-
Customer Success Manager
4 weeks ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...
-
Customer Success Manager
3 weeks ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
2 days ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Location: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The...
-
Customer Success Manager
2 weeks ago
London, United Kingdom J&C Associates Ltd Full timeJob DescriptionJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
