Current jobs related to Housing Complaints Advisor - Islington Norfolk - Akton Recruitment

  • Customer Services Advisor

    4 months ago

    Islington, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Job Ref: Islington RQ1199998** **_A standard DBS disclosure is listed as a requirement for this role_** The team requires a Customer Services Advisor to be responsible for a caseload of complaints and member’s enquiries relating to Housing Needs and Strategy, Homes and Communities and New Build directorates, under...

  • Customer Services Advisor

    3 months ago

    Islington, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Job Ref: Islington RQ1230746** **_A Standard DBS disclosure is listed as a requirement for this role_** The team requires a Customer Services Advisor to join the Housing Property Services within the Repairs Team. You will have considerable proven experience of delivering front line customer focused services, including...

  • Principal Complaints Officer

    1 week ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...

  • Principal Complaints Officer

    1 week ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJoin CRA GROUP LIMITED as a Principal Complaints Officer and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and...

  • Complaints Resolution Specialist

    2 weeks ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...

  • Complaints Resolution Specialist

    2 weeks ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerCRA GROUP LIMITED is seeking a highly skilled and experienced Principal Complaints Officer to join our team. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman, and Housing Ombudsman cases.Key...

  • Complaints Resolution Specialist

    2 weeks ago

    Islington, United Kingdom Hatched Recruitment Group Full time

    Job RoleTo manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolutions and effective remedies are implemented.Key ResponsibilitiesProvide one-stop resolution to customer complaints through effective identification of root causes and promotion of suitable...

  • Complaints Resolution Specialist

    2 weeks ago

    Islington, United Kingdom Hatched Recruitment Group Full time

    Job RoleTo manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolutions and effective remedies are implemented.Key ResponsibilitiesProvide one-stop resolution to customer complaints through effective identification of root causes and promotion of suitable...

  • Complaints Resolution Specialist

    2 weeks ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...

  • Complaints Resolution Specialist

    2 weeks ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...

  • Principal Complaints Officer

    4 days ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    4 days ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    5 days ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    5 days ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerWe are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Complaints Resolution Specialist

    1 week ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Complaints Resolution Specialist

    1 week ago

    Islington, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Principal Complaints OfficerJob Summary:We are seeking a highly skilled and experienced Principal Complaints Officer to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring...

  • Principal Complaints Officer

    5 days ago

    Islington, United Kingdom CV-Library Full time

    Principal Complaints Officer Islington Job Role To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented. To provide one stop resolution to customer complaints, through...

  • Principal Complaints Officer

    1 week ago

    Islington, United Kingdom Hatched Recruitment Group Remote Work Freelance Full time

    Principal Complaints Officer Islington Job Role To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented. To provide one stop resolution to customer complaints, through effective...

  • Complaints Resolution Manager

    1 week ago

    Islington, United Kingdom Hatched Recruitment Group Full time

    Job RoleComplaints Resolution ManagerWe are seeking a skilled Complaints Resolution Manager to join our team at Hatched Recruitment Group. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases.Key...

  • Complaints Resolution Manager

    1 week ago

    Islington, United Kingdom Hatched Recruitment Group Full time

    Job RoleComplaints Resolution ManagerWe are seeking a skilled Complaints Resolution Manager to join our team at Hatched Recruitment Group. As a key member of our Customer Service Division, you will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases.Key...

Housing Complaints Advisor

4 months ago

Islington Norfolk, United Kingdom Akton Recruitment Full time


Housing Complaints Advisor

Islington

Job Role

To ensure complaints are dealt with and responded to within time frames and monthly targets are met.

To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.

To ensure that proper systems are in operation to monitor complaints and enquiries concerning service delivery and to liaise with other parts of Property Services in the investigation of complaints from the public or local ward Councillors.

To attend and minute meetings, including public meetings, as directed by the CSM.

To maintain effective internal communication systems to ensure the speedy generation and receipt of information.

Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.

Assist in the planning and implementation of customer consultation exercises in conjunction with partners to ensure that customer needs are identified and learning is implemented by service providers.

To filter correspondence (including e-mail), documentation and other literature to establish the appropriate recipient and thereby reduce the quantity of paperwork requiring the attention of senior housing staff.

To receive, respond to or refer telephone calls to the appropriate officers, as required.

To maintain the highest professional standards for the Property Service administration service in accordance with Council Policy, and to monitor service delivery to ensure that the required standards are attained. #J-18808-Ljbffr