Strategic VIP Experience Manager

2 weeks ago

Ascot Berkshire, United Kingdom Thyme Tech Full time
Job Description

VIP Manager - Events - Hybrid, Ascot,England

Company Overview

Seventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year.

We honor the values, imagination, and wonderment of childhood through rich storytelling and immersive memory-making experiences. As we grow, we are excited to bring this magical experience to a global audience through media, publishing, live shows, and eCommerce channels.

Role Overview

Reports to: Head of Guest Experience

Direct Reports: Golden Experience Operations Manager (Fixed-Term)

The Golden Experience’ enhances the event with additional moments of magic for guests seeking to personalize their visit. As the Golden Experience/VIP Manager, you will implement sales strategies and identify opportunities for this vital business segment. You'll build relationships with third-party concierge and hospitality companies, showcasing expertise in luxury hospitality and understanding the needs of high-net-worth families.

Collaborating with the Director of Live Shows, Head of Performance and Experience, and Operations Teams, you will ensure seamless planning and delivery of The Golden Experience. You will also manage bookings for Founder’s Guests and high-profile PR guests.

This position is based at our Head Office in London (Mortimer House in Soho), with a hybrid working arrangement.

Responsibilities:

  • Build and maintain partnerships with concierge and hospitality companies.
  • Serve as the main contact for Golden Experience guests, ensuring exceptional service.
  • Oversee planning and operational delivery of The Golden Experience.
  • Manage bookings for Founder’s Guests and other high-profile guests.
  • Monitor feedback and industry trends to enhance the Golden Experience.
  • Utilize CRM platforms like Hubspot and manage digital ticketing systems.
  • Draft and issue contracts, manage payment plans, and collect monies from partners.
  • Update forecasts and budgets, identifying risks and opportunities.

Job Requirements...

  • Strong relationship management with internal and external stakeholders.
  • Proven leadership and team motivation skills.
  • Ability to implement and drive change initiatives.
  • Knowledge of key Customer Experience metrics.
  • Excellent communication skills, adaptable to customer preferences.
  • Proficiency in Microsoft Office.
  • Problem-solving tenacity and ability to work under pressure.
  • Passion for Customer Experience and teamwork.

Apply now to be considered

  • Strategic VIP Experience Manager

    2 weeks ago

    Ascot, United Kingdom Thyme Tech Full time

    VIP Manager - Events - Hybrid, Ascot,EnglandApply below after reading through all the details and supporting information regarding this job opportunity.Company OverviewSeventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a...

  • Strategic VIP Experience Manager

    1 week ago

    Ascot, United Kingdom Thyme Tech Full time

    VIP Manager - Events - Hybrid, Ascot,EnglandCompany OverviewSeventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year.We honor...

  • Strategic VIP Experience Manager

    2 weeks ago

    Ascot, United Kingdom Thyme Tech Full time

    VIP Manager - Events - Hybrid, Ascot,EnglandCompany OverviewSeventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year.We honor...

  • Strategic VIP Experience Manager

    2 weeks ago

    Ascot, United Kingdom Thyme Tech Full time

    VIP Manager - Events - Hybrid, Ascot,EnglandCompany OverviewSeventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year.We honor...

  • Strategic VIP Experience Manager

    2 weeks ago

    Ascot, UK, Windsor & Maidenhead, United Kingdom Thyme Tech Full time

    VIP Manager - Events - Hybrid, Ascot,EnglandCompany OverviewSeventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year.We honor...

  • Director, Business Planning and Performance

    2 weeks ago

    Ascot, Berkshire, United Kingdom Thyme Tech Full time

    Job Description VIP Manager - Events - Hybrid, Ascot,England Seventeen years ago, our award-winning event was created to offer children the pure, commercially unsullied magic of Christmas. With the help of Hollywood set designers, West-End actors, and a touch of magic, it has become a celebrated event, bringing joy to thousands of children each year. ...

  • Guest Services Assistant

    2 months ago

    Ascot, United Kingdom Exclusive Hotels and Venues Full time

    Lots to do, but lots of fun The role will be responsible for… Responsible for the provision of a seamless guest experience by providing considered and personalised service In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback. To ensure a high level of engagement with guests...

  • Guest Relations Manager

    1 week ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time €15

    About Lapland Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have....

  • Guest Relations Manager

    1 week ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time €15

    About Lapland Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have....

  • Event Area Operations Manager

    1 week ago

    Ascot, United Kingdom LaplandUK Full time

    Event Area Operations Manager - ASCOT - £27.28 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Area...

  • Stage Manager

    1 day ago

    Ascot, United Kingdom LaplandUK Full time

    STAGE MANAGER - ASCOT – £15.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. ROLE OVERVIEWThis Stage Manager is...

  • Guest Relations Manager

    1 week ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time €15

    About Lapland Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences. Role - Guest...

  • Guest Relations Manager

    1 week ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time €15

    About Lapland Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences. Role - Guest...

  • Strategic Partner Manager

    1 month ago

    Reading, Berkshire, United Kingdom Primark Stores Limited Full time

    Strategic Technology Partner Manager Our Technology teams are right at the heart of what we do. Surrounded by some of the best Technology specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team. As a Strategic Partner Manager at Primark, you will play...

  • Strategic Partner Manager

    1 month ago

    Reading, Berkshire, United Kingdom Primark Stores Limited Full time

    Strategic Technology Partner Manager Our Technology teams are right at the heart of what we do. Surrounded by some of the best Technology specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team. As a Strategic Partner Manager at Primark, you will play...

  • Event Operations

    1 week ago

    Ascot, United Kingdom LaplandUK Full time

    ABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Welcome Manager oversees the safe and efficient operation of The...

  • Business Development Manager

    4 weeks ago

    Ascot, Berkshire, United Kingdom Rawnet Digital Agency Full time

    Are you an experienced Business Development Manager with a proven track record in B2B enterprise sales? Do you thrive in dynamic environments and excel at building C-Level relationships? About Us: At Rawnet, we partner with renowned global brands, to deliver cutting-edge digital solutions that redefine industry standards. Your Role: As our Business...

  • Business Development Manager

    4 weeks ago

    Ascot, Berkshire, United Kingdom Rawnet Digital Agency Full time

    Are you an experienced Business Development Manager with a proven track record in B2B enterprise sales? Do you thrive in dynamic environments and excel at building C-Level relationships? About Us: At Rawnet, we partner with renowned global brands, to deliver cutting-edge digital solutions that redefine industry standards. Your Role: As our Business...

  • Guest Services Assistant

    1 month ago

    Ascot, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Guest Services Assistant **who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a...

  • Strategic Lead for Send

    1 month ago

    Berkshire, United Kingdom Eden Brown Synergy Full time

    Strategic Lead for SEND Statutory Services - To fulfill and maintain a professional, responsive strategic SEND service across the Local Authority for all internal and external stakeholders and lead the aligned SEND teams providing support to them. - To develop and lead the councils SEND strategy in line with the council plan, partnering with the wider...