Administration Lead for Adult Diabetes

4 weeks ago

Nuneaton Warwickshire, United Kingdom NHS Full time

Job Title: Administration Lead for Adult Diabetes

Hours per week:22.5 hours per week (weekdays only).

Perm/Fixed Term-12 months (Internal Secondment)

Closing Date-22.05.2024

Interview Date-29.05.2024

This is an exciting opportunity within the Diabetes and Endocrinology Service at the George Eliot Hospital NHS Trust. Our service is dedicated to providing outstanding care to individuals with diabetes and endocrine disorders. We strive to deliver patient-centred care through a multidisciplinary approach, employing the latest advancements in treatment and technology.

We are seeking a dynamic and motivated individual to join our team as a Band 4 Administration Lead. If you are passionate about providing high-quality care to individuals with diabetes, and possess the necessary skills and experience, we would love to hear from you.

This post may close early due to high numbers of applications, so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertiseand enjoy the opportunities to make a difference every day

Careers at George Eliot - 'Where you make a difference'

Main duties of the job

To provide a specialised, comprehensive, and confidential administration function to the diabetes insulin pump service. This role offers an exciting opportunity to contribute to the enhancement of patient care and service delivery within our department.

About us

Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

E ffective Open Communication

e x cellence and safety in everything we do

C hallenge but support

E xpect respect and dignity

L ocal health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave (pro rata) plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities
  • Deal efficiently and effectively with enquiries from all staff, patients, and families.
  • Respond to complex enquiries, provide information and non-clinical advice and guidance, resolving problems where possible.
  • Sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding.
  • Attend to all communications and enquiries when on duty and bring to the team's attention as appropriate.
  • Accurately transcribe all correspondence by touch typing and audio/digital dictation or shorthand using knowledge of medical terminology.
  • To develop, implement, and maintain office systems to enable the adult diabetes team to operate smoothly and effectively. This will include developing and maintaining databases, reorganising office practices, and proposing/implementing changes to policies/procedures to support improvements.
  • Responsible for ordering insulin pump devices, equipment, and office supplies.
  • Use of email, electronic diaries, intranet/internet. Providing general clerical duties including filing and photocopying.
  • Arranging and coordinating a variety of meetings, events, conferences, workshops, presentations with various professions and agencies (including external) relating to the team's agendas and workstreams.
  • Maintain the team's diary and be responsible for scheduling appointments.
  • Provide accurate and confidential information to assist data entry, strictly adherent to Caldicott and Data Protection Act, and retrieval of patient information via the Trust Patient Administration System.
  • Assist with the completion of the National Diabetes Audit.
  • Able to work autonomously within Trust policies and procedures, whilst obtaining advice from the line manager as required.

The above job description is not intended to be exhaustive and may be subject to review in consultation with the post holder.

Person Specification Experience and Knowledge
  • Experience of communicating effectively with a variety of professionals and outside agencies
  • Communicating complex, sensitive information where persuasive conversations are required
  • Excellent office administration support skill set
  • Experience of working within an NHS Trust or similar healthcare setting
  • Diabetes knowledge/experience
  • Experience of ordering, purchasing etc
Qualification and Professional Training
  • NVQ level 3 /Business qualification or equiv
  • Good general standard of literacy and numeracy
  • Evidence of development in previous job roles
  • Maintenance of skills and knowledge base through mandatory training and work experience
  • Willingness to undertake additional training, on the job and / or formally to carry out the duties required
Skills and Abilities
  • Exercises Judgment when dealing with enquiries and analysing data to support & resolve
  • Ability to work independently, plan and organise activities.
  • Ability to work on own initiative.
  • Excellent verbal and written communication skills
  • Understanding of the need for confidentiality
  • Demonstrate diplomacy, sensitivity, and ability to analyse situations
  • Able to work both independently and as part of a team.
  • Work with the team, inputting data etc
  • Ability to allocate work and problem solve for the team, answer queries, and chase progress against actions
Personal Qualities
  • Able to respond to incidental contact with patients.
  • Team Player
  • Exceptional organisational skills
  • Able to work to tight deadlines
  • Exceptional communication skills
  • Able to work autonomously using own initiative
  • Flexible approach to work to meet the needs of the service.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,147 to £27,596 a yearPer Annum Pro Rata

#J-18808-Ljbffr

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