Customer Service Supervisor

3 weeks ago


Marlborough Wiltshire, United Kingdom Archers Recruitment Full time

Responsibilities:

Managing a varied and high level of workload within the Supply Chain department.
Processing Customer Orders and liaising with Account Managers.
Co-ordinating with logistics providers, customers and sub-contractors to ensure cost effective and timely movement of product. 
Purchase Order creation and processing for the business including production consumables.
As appropriate engage in supplier resolution and engagement activity. 
Working closely with the Planner/Scheduler to ensure supply issues are resolved immediately and that appropriate CAPA's are developed to mitigate repetition. 
Provide cover for the Materials Procurement & Production Planning functions
To abide by all Health and Safety initiatives and protocols that are relevant to the site.
Additional Potential Responsibilities:

Preparation of Production Works Order documentation
Creating and amending Sales orders and Despatch Notes on the SAGE ERP system
Database Administration - SAGE and Generic Windows based
Working with Supplier Quality to resolve supply/service issues in a timely manner in order to mitigate any risk to the production plans
Working with Account managers in discussions with customers regarding orders, potential orders and new business.
Essential skills/Essential experience/qualifications:

Strong team player 
Basic knowledge of supply chain management in a manufacturing environment
Professional and positive approach
Excellent communication skills 
Enthusiastic, proactive and adaptable in order to deal with complex supply chain challenges 
Personable and able to build a rapport at all levels 
Ability to prioritise a heavy workload and recognise business critical tasks 
Capability to digest information quickly and act decisively 
Good level of interpersonal, influencing and negotiation skills required
Tenacious, resilient and self-motivated 
Must be proficient in the use of MS Office and in particular possess strong Excel skills
Desirable Experience:

MRP/Procurement via an ERP IT solution ideally SAGE 1000
Production Scheduling knowledge
Familiarity with the Quality systems associated with a highly regulated industry
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