Data Centre Service Support Technican

3 weeks ago

Sandwich Kent, United Kingdom CYBERFORT LIMITED Full time

Job Title : Data Centre Service Support Technician
Hours of Work: 48 hours over an 8 day shift cycle inclusive of 1 hour paid break per shift
Rota
12 hour shifts, 4 nights, 4 off 4 days, 4 days off
25 days annual holiday + Birthday off in addition and option to buy/sell additional 5 days
Company Pension Scheme
Private medical Cover
Life Assurance
Due to internal promotion Cyberfort are looking for a Service Support Technician to join our friendly team.
Reporting to the Service Support Operations Manager youll be part of a team providing 24/7/365 support for data centre and service desk functions.
Youll be looking after customers and colleagues, supporting a wide range of data centre and customer equipment, resolving queries, installing, and supporting hardware and software as part of a team. Youll be confident on the telephone, and able to prioritise your work and ask for help when youre out of your depth.
Youll have some experience of IT infrastructure and customer service and be confident using office software.
Cyberfort are committed to providing top class training and promotion opportunities and this role will suit someone looking to build a career in IT. Weve partnered with QA Training and all Technicians are enrolled in an 18-month level 4 training program following induction training.
You will work with the Service Desk, Service Support and Technical Resolver teams providing support for incident, change, service request and project tasks. Working with colleagues to ensure smooth running of your shift. Ensure the effective prioritisation and delivery of work during your shift, deal with phone calls, emails and provide hands on support as needed.
Log all contacts and work done in the service desk toolset.
Provide a handover to the oncoming Service Support Technician and Service Desk Supervisor.
Provide advice to customers in relation to the provision of support during the resolution/escalation of incidents.
Ensure that every customer experience is a positive one.
An awareness of Microsoft Azure and M365, Open Source and Networks
full training is provided.
Delivering remote hands support.
Routine site health and safety checks and support for the facilities management team.
You will have some experience of IT infrastructure and ITIL processes with a real customer focus. You will see this role as a stepping stone in your IT career and be keen to learn and develop your skills.
Confident and capable working alone, owning tasks and looking after customers.
Calm when faced with problems and confident to ask for help when necessary.
Have a good working knowledge of word, excel, outlook and some practical experience of using service desk and monitoring tools.
Be enthusiastic about delivering a great service.
The Cyberfort Group is a community of 150+ passionate people united by one overall mission... to make the world safer, one business at a time. We are the "one-stop shop" for all things cyber and are working to build a centre of excellence for our customers by building an amazing place to work, learn and develop for our people.
We work with a diverse range of clients, including large Governmental departments as well as other public sector organisations and businesses within the private sector. Whether it's AI-driven ML-based threat intelligence or rapid start hybrid Cloud; Find your place at the Cyberfort Group - Our vision is to bring together technology, people, expertise, facilities and leaders in Cybersecurity to create capability that is second to none.

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