MAG Airport Limited | General Manager | edinburgh

7 days ago

Central Inverclyde, United Kingdom MAG Airport Limited Full time €45,000

Based at Edinburgh Airport
Permanent Contract
Full time hours (37.Access to our employee rewards portal with discounts and savings
~24hour Employee Assistance Programme
~ MAG Pension scheme which doubles your contribution
~ Fantastic career development opportunities
~ Tax free Airside shopping in our departure lounge
~ For airports, for partners, for people. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, were striving to revolutionise airport travel, creating value for passengers, and importantly, the businesses that serve them.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, Ceiling and Visibility Unlimited, which designates the perfect flying condition.
Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
Were seeking a General Manager to join our Airport Experiences Team and lead the launch of a brand-new lounge at Edinburgh Airport.
As the General Manager, you will be responsible for building and leading a brand-new team from the ground up, ensuring smooth operations and a top-tier service experience for our guests. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounges in the UK across TripAdvisor, Google, Yelp and Facebook reviews.
Build, lead, develop and inspire the team through the delivery of the CAVU Experiences leadership culture.
Oversee the planning, development, and successful launch of the new lounge.
Responsible for recruiting, supporting, employee relations and people development to deliver an efficient, high-quality service for CAVU and its clients.
Monitors service levels and coaches the team to improve speed (efficiency) and quality of service.
Plan, lead and deliver effective mobilisation or refresh of facilities, co-ordinating with relevant support functions as appropriate.
Responsible for overall review and financial performance of the F&B unit.
Accountable for COSHH, Food Safety, Fire Safety, H&S, alcohol, legal regulations, environmental policies and duty of care to customers and colleagues.
Plans and manages colleague deployment in line with business demand.
At regular intervals, reviews manpower plans against actual positions in place & current trading for reporting units.
Responsible for delivering MI data in a timely manner.
Collaborate with the Duty Management team to review customer service standard on a regular basis and identify action to rectify shortfalls.
Develop the guest journey, delivering the F&B products and service brand standards to drive satisfaction and loyalty.
Analyse quality and service results by removing root causes of dissatisfaction and improve the guest experience.
A solid background in the hospitality sector, with a proven track record of high-end delivery in a fast-paced environment.
Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies.
Computer literacy on mainstream PC applications including Microsoft office.
Anticipates and takes advantage of internal and external factors, for long term commercial benefit. Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.
Food Hygiene level 3 or above would be an advantage, but not essential.
You will be required to take a flexible approach to your working hours. At MAG we believe in the importance of diversity & inclusion for all. Were also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Womens Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

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