Pensions Support Coordinator
4 weeks ago
Job Description - Support Coordinator (24516)
Targeted Support Coordinator
Permanent 37.5 hpw, Monday 9am to Friday 5pm
61 per hour (£24,664per annum) and great benefits including Health Cash Plan
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Targeted Support Coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. The Targeted Support Coordinator will be responsible for providing support and advice to vulnerable and complex customers who have previously experienced rough sleeping. Typical day as a Targeted Support Coordinator
This is a varied role and the support each customer requires will need to be assessed and implemented accordingly. Conducting needs assessments of at-risk and vulnerable customers to establish an effective plan to support vulnerable customers with previous rough sleeping experience.
Carrying out risk assessments, support planning, goal setting and regular reviews.
Providing and coordinating effective support, advice, and assistance to customers to ensure that they can maintain their tenancies and to access support, care, and health services.
Developing social networks, self-esteem, and independence among complex and vulnerable customers.
Liaising regularly with colleagues, other relevant organizations, and family/supporters to access specialist support and to refer customers to other providers of care or support in a coordinated manner.
Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
Cuppas, chats and catch ups. Fancy going home each day knowing that you have helped change our customers lives for the better? Passion to support our customers to live their best life, working collaboratively with an eye for detail.
Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
Previous experience of working with vulnerable and complex customers in a similar or related field/environment or lived experience considered.
An understanding of social housing and welfare benefit issues.
A proven track record of partnership and multi-agency working. To be able to drive, possess a current driving license, and have a suitable vehicle for use with customers at work. The great news is that we’ll pay your mileage
We’re really proud of supporting customers to find and maintain secure and suitable accommodation.
Where we’re flexible with you, we do need to meet the needs of our customers. Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. 34 days annual leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, with the option to buy 5 more, and time off for volunteering too
Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Our tools and support help you when you need them.
Learn more about our benefits on our website.
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