Head of Complaints Management

3 weeks ago

Leicester, United Kingdom Paragon Asra Housing Limited Full time

As the Head of Anti-Social Behaviour at PA Housing, you will spearhead a dedicated team committed to ensuring the safety and security of our residents. You will play a pivotal role in enriching the resident experience and fostering robust community relationships, creating safer and more vibrant neighbourhoods.
Create and lead a cutting-edge ASB training program to enhance skills within our neighbourhoods. Oversee legal referrals, attend court hearings, support witnesses, and present compelling evidence on behalf of PA Housing. Establish a state-of-the-art surveillance equipment framework for PA Housing homes. Collaborate regularly with local police to tackle high-profile ASB cases and hotspot areas effectively. Respond promptly and professionally to enquiries and complaints related to the Tenancy Enforcement Team’s cases, ensuring top-notch service and resolution.

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the officewiththe remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

Lead a team dedicated to tackling ASB, legal matters, safeguarding, and more, crafting innovative solutions tailored to residents' needs. Be the driving force behind a service residents trust and appreciate, fostering a community where everyone feels secure and heard.
Drive performance excellence, forging strong partnerships with local authorities and stakeholders to ensure effective outcomes. Champion resident-focused decisions and initiatives, ensuring every action enhances the community's well-being.
Forge meaningful connections with residents, community groups, and local authorities, amplifying resident voices in every decision. Represent PA Housing as a beacon of community engagement, fostering partnerships that empower residents and enrich neighbourhoods.
Team Leadership: Inspire and empower your team to excel, fostering a culture of collaboration and innovation. Ensure every team member contributes to our mission of excellence, providing exceptional service while mitigating risks and challenges.
Performance Management: Harness the power of data to drive performance excellence, fine-tuning outcomes and addressing issues with precision. Challenge the status quo and embrace fresh perspectives to revolutionise neighbourhood engagement and satisfaction. Continuously strive for improvement, ensuring every service delivers maximum value and impact.
Empower residents to shape their communities, promoting active participation in decision-making processes. Lead by example, driving community events that foster connection and unity.
Dynamic Leadership: Thrived in senior management roles within housing, tenancy sustainment, or community engagement, igniting teams with your passion and vision.
Crafted and executed game-changing strategic plans, driving innovation and shaking up the status quo.
Stakeholder Maestro: Masterfully navigated a diverse range of stakeholders—from residents to community groups to local authorities—earning accolades for your collaborative prowess.
Service Excellence Champion: Set the bar high for quality service and satisfaction, leaving an indelible mark on every project and interaction.
Analytical Wizardry: Utilise the power of analytics to measure performance and unearth opportunities for improvement, turning data into actionable insights.
Qualification Powerhouse: Backed by a formidable arsenal of qualifications, including IRPM, housing, and management, proving your dedication to continuous learning and excellence.

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