Customer Complaints Advisor

2 weeks ago

Leicester, United Kingdom Yü Group Full time

**Description**:
**Reports to**: Complaints Manager

**Location**: Leicester LE3 5BZ

**Working hours**: Monday to Friday, 37.5 hours a week

***

Based in Leicester, we are looking to expand our Customer Success Team due to continued success & growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.

Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career pathway.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:

- Manage complaints from beginning to end with a passion for resolving issues.
- Communicate with our customers and Yü Energy colleagues both in writing and verbally.
- Dealing with complex complaints and customer escalations.
- Ensuring that all work is managed and completed within agreed timescales.
- Proactive in highlighting any issues and proposing solutions.
- Able to identify and report on the root cause of complaints.
- The management of complaints referred to Ombudsman service and EHU.

This Job description is neither exhaustive nor inclusive and may be reviewed in the future depending on operational requirements and staffing levels.

**About Yü**:
**If you have what it takes, you could be just what we’re looking for**
- Sharp - Effective decision-making skills to manage a changing workload.
- Experienced - You’ve worked in the energy industry previously.
- Practiced - 3 Years Customer Service experience required with a minimum of 1 year in a complaints department. Energy experience is desirable.
- Great communicator - You have first-rate communication and interpersonal skills.
- Ambitious - You don’t just want another job, you want a career opportunity.
- Analytical - Naturally curious, immaculate attention to detail.
- Motivated - You have a “can do” attitude and love to see success.
- Team player - You enjoy working closely with a team to help them develop.
- Flexible - You’re a strong team player who can adapt as the role and business develops.

**Yü Come First**:
We have a wide range of benefits for our employees including:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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