Complaints Handler

4 weeks ago

Leicester, United Kingdom Macildowie Recruitment and Retention Full time

**THE OPPORTUNITY**:
Macildowie are currently recruiting for a **Complaints Handler** working for a growing organisation based in **Leicester.** Reporting to the Operations Manager, you will be the primary escalation point for department complaints, ensuring workload is managed in a compliant and efficient manor with a key focus on ensuring our partners regulatory requirementsare upheld whilst completing and assessing root cause actions and providing a fair outcome for our customers.
This is a permanent full time position which offers hybrid working.
**THE ROLE & YOUR RESPONSIBILITIES**:
Primary Complaints escalation point
Resolving / re-allocating complaints within strict compliance timelines in an efficient and empathetic manor
To ensure customer and third parties are kept up to date on their complaints accordingly
Root cause trend analysis ensuring operational feedback is provided and actioned to reduce future complaints
Assessment of complaint detail including insurance conditions and handling of claim
Develop relationships across the wider business / third parties to facilitate gathering of information needed to provide expert advice when resolving complaints
Management Information output
Engaging with department Management to ensure efficient resolution of complaints is maintained and communicated
Stakeholder management of third-party relationships and co-operation to ensure complaint resolution
Ability to make appropriate decisions regarding financial compensation
**EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE**:
In order to be considered you must have experience of handling customer complaints. You must have strong communication skills and be IT literate.

Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

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