Training Manager
2 weeks ago
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will doHere, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks –liketuition reimbursement and a wellbeing program (*Benefits vary by country)
Profile Summary
This is an exciting new opportunity for an experienced Training Manager. You will be responsible for developing and implementing comprehensive training programs for our customer service colleagues, ensuring they possess the necessary skills to deliver exceptional service.
Additionally, you will oversee the quality assurance process to maintain high standards of customer service and contribute to the overall improvement of the customer experience. As a strong, innovative leader, you will have a solid understanding of customer service principles, and a proven track record of implementing successful training and quality assurance programs.
Data-driven analysis and colleague feedback will guide you when creating engaging, impactful training programmes that deliver measurable improvements in sales and customer experience. You will identify new training opportunities and leverage innovative technology to deliver knowledge in a way that engages and inspires our frontline colleagues. Quality assurance will enable you to track and measure the effectiveness of training, as well as broader changes implemented within the organisation.
Who We Want
Effective communicators. People who collect and interpret information accurately and can concisely communicate results and recommendations to stakeholders, senior management and their teams.
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritise the development of their team members.
Compliance-focused orchestrators. Managers who lead strategy development and provide guidance and consultation to internal and external teams.
Network builders. Managers who build connections with other tams and divisions and coordinate cross-functional collaboration.
What you will do
Create and implement the right Customer Experience Training & QA framework, curriculum and content, ensuring alignment with the overarching European strategy and company-wide objectives and initiatives.
Partner with regional leaders and Subject Matter Experts to deliver outcomes that increase customer satisfaction and lower overall costs.
Review and standardize training content, systems, QA measures.
Foster a culture of continuous improvement in Customer Experience, constantly seeking ways to enhance the service we provide.
Contribute to regional and European projects that aim to increase customer satisfaction, improve efficiency, reduce costs, and optimize inventory levels.
Cultivate relationships and collaborate with colleagues across functions and divisions, such as RAQA (Corporate Quality Assurance), Finance, Sales, and Marketing, to achieve team goals and improve processes.
Take ownership of enhancing Training & QA capabilities and processes.
Lead, build and develop the Training & QA team, attracting and nurturing top talent to create a highly motivated and engaged team that consistently exceeds business expectations.
What you Need
A minimum of Bachelor`s / graduate degree in a Business or Logistics discipline(s) or equivalent.
Proven track record in a Training and/or Customer Service QA leadership position, evaluating, designing and implementing customer service focused training programmes
5+ years’ experience in Customer Service, Operations or other relevant customer facing or relationship management roles.
2+ years’ experience in a people management role, with a preference within Customer Service.
Prior experience in working in a multi-national and cultural environment.
Demonstrated success in building, managing, motivating and developing strong teams.
Experienced building strategically focused relationships with stakeholders at various levels across the organisation.
Established track record of exceeding targets, KPI’s and SLA’s in a quality led, legislative compliant environment.
High sense of customer service orientation.
Native English speaking with f luency in a second (European) language a plus.
-
Training Manager
3 weeks ago
Newbury, United Kingdom Stryker Full timeWhy customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Vehicle Mechanic
6 days ago
Newbury, Berkshire, United Kingdom M4 Recruitment Limited Full timeM4 Recruitment are working with an independently owned car dealer with locations throughout the SouthWest. On-going Academy training and MOT test qualification are also included as part of the generous benefits on offer. Flexible working hours would also be considered. Be responsible for a high standard of maintenance, service, repair and warranty work...
-
Kitchen Manager In Training
1 week ago
Newbury, Berkshire, South East, United Kingdom Sizzling Pub & Grill Full timeDo you have experience of leading a team to success in the Kitchen and fancy making a move? Or maybe you fancy bringing your kitchen management skills to the pub and restaurant business.Make sure to apply with all the requested information, as laid out in the job overview below.When you become Head Chef in Training, youll learn how to build a kitchen to be...
-
Training Sales Executive
4 weeks ago
Newbury, Berkshire, United Kingdom Dovetail HRS Full timeSales Executive Hybrid working available Supporting the Customer Engagement team to build new customer relationships, help secure new customer contracts and deliver excellent customer service for new and existing customers, Providing customer support by phone, email and our website Support creating new sales leads and opportunities through email and...
-
Training Sales Executive
2 weeks ago
Newbury, Berkshire, United Kingdom Auto Skills UK Full timeSALES EXECUTIVE Basic Salary - £25,000 + Bonus Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment. Responsibilities of a Sales Executive ·Look after the customer's sales process from start to finish...
-
Equine Groom Apprentice
4 weeks ago
Newbury, United Kingdom KEITS Training Services Ltd Full timeThis apprenticeship role varies from foaling to sales prep, so the apprentice will gain a wide range of experience. The role would suit an enthusiastic individual, who is willing to learn and happy to be a member of a friendly and fun team. Duties to include, but not limited to: - Daily care for horses - Mucking out - Turning out / bring in horses - Daily...
-
Vehicle Mechanic
5 days ago
Newbury, Berkshire, United Kingdom Octane Recruitment Full timeVehicle Technician Vacancy - Newbury Salary: 37,800 basic + Bonus Hours: Monday - Friday, 8.00am - 5pm, Saturday mornings on a rota Ref: OC15873 We have a new vacancy for a Vehicle Technician for my client's dealership in the Newbury area. Excellent opportunity for a Vehicle Technician to join a high performing team. This role suits a Vehicle...
-
Manager-Account Manager
4 weeks ago
Newbury, Berkshire, United Kingdom Gekko Group - Marketing & Experiential Full timeWe are looking for a strategic Account Manager who can take ownership of some of our key technology brands. The right person for this role will be a driven individual that is looking to develop new and existing client(s) and to lead, develop and grow relationships. You will be responsible for full management of all services provided by Gekko Group to the...
-
Manager-Account Manager
4 weeks ago
Newbury, Berkshire, United Kingdom Gekko Group - Marketing & Experiential Full timeWe are looking for a strategic Account Manager who can take ownership of some of our key technology brands. The right person for this role will be a driven individual that is looking to develop new and existing client(s) and to lead, develop and grow relationships. You will be responsible for full management of all services provided by Gekko Group to the...
-
Aftersales Manager
3 days ago
Newbury, Berkshire, United Kingdom Marshall Motor Group Full timeAftersales Manager – Volkswagen Newbury Hours: Monday to Friday 8am-6pm, 45 hours per week Industry leading basic salary with an extremely generous OTE and Bonus Scheme in place Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme. Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of...
-
Business Development Manager
4 weeks ago
Newbury, Berkshire, United Kingdom Cybit Ltd Full timeJob Title: Business Development Manager Negotiable depending on skills & experience, plus uncapped commission. For the last 30 years, Cybit have been supporting businesses across the UK with all areas of IT consultancy, technical support and hosting; as well as having specialist Cyber Security and Data & Analytics arms to the business. We have great...
-
Transport Manager
2 days ago
Newbury, Berkshire, United Kingdom EV Cargo Full timeTransport Manager| Full time | Newbury In this role you will be responsible for coordinating the storage, transportation, and delivery of goods. You will be involved in the day-to-day management of the transport team along with the general fleet and vehicle management. You will be monitoring the quality, quantity, cost and efficiency of the movement and...
-
Training Specialist
4 weeks ago
Berkshire, United Kingdom Signet Resources Full timeDo you have a passion for developing and implementing high quality training programmes? We have an exciting opportunity for a Training professional to come and work for a World-renowned brand based in Bracknell. As the Training Specialist, you will work closely with the Talent and Development Department Manager and the Learning and Training Lead. Key...
-
Pharmacy Manager Job
4 weeks ago
Newbury, Berkshire, United Kingdom Michael Page (UK) Full timeOur client is a renowned retail industry leader with a significant presence across the United Kingdom. Known for their comprehensive range of products and services, they maintain a strong focus on customer service and community involvement. Oversee daily pharmacy operations in Newbury. Provide exceptional customer service and professional advice. ...
-
Aftersales Manager
3 days ago
Newbury, Berkshire, United Kingdom Marshall Motor Group Full timeAftersales Manager – Volkswagen Newbury Hours: Monday to Friday 8am-6pm, 45 hours per week Industry leading basic salary with an extremely generous OTE and Bonus Scheme in place Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme. Who we are Marshall Motor Group is one of the UK’s largest car dealer groups...
-
Account Manager
4 weeks ago
Newbury, Berkshire, United Kingdom Adecco Full timeJob Title: Internal Account Manager (Full Training provided.) Location: Newbury Job Type: Full time/Permanent Hours: Mon - Fri 8.30am to 5.00pm Basic £25-£27K plus comm Salary: Generous package & commission Structure If you are looking for a new and exciting challenge in the facilities industry, then we have the perfect opportunity for you. Our...
-
Junior Employer
7 days ago
Newbury, United Kingdom West Berkshire Training Consortium Full timeWBTC is a not-for-profit work-based Training Provider delivering Apprenticeships and Study Programmes to young people between the ages of 16-25, in addition to a variety of other funded programmes and commercial courses. **Programme Profile**: Business Development is a key function within WBTC working to recruit and retain new starters joining our...
-
Pharmacy Manager
4 weeks ago
Newbury, Berkshire, United Kingdom Michael Page (UK) Full timeAbout Our Client Our client is a renowned retail industry leader with a significant presence across the United Kingdom. Known for their comprehensive range of products and services, they maintain a strong focus on customer service and community involvement. Job Description Oversee daily pharmacy operations in Newbury. Provide exceptional customer...
-
Senior Manager, Program Manager
4 weeks ago
Newbury, Berkshire, United Kingdom Gekko Full timeJoin us at Gekko for an exciting opportunity as a Programmes Manager for one of our global clients! You'll spearhead the launch and activation of retail operations programmes, collaborating with the client, external vendors, and field teams to drive success. Your mission? Develop innovative programmes both in-store and out to showcase our cutting-edge...
-
Event Operations Manager
12 hours ago
Newbury, Berkshire, United Kingdom COREcruitment Ltd Full timeEvent Operations Manager £40,000 My client are looking for an Event Operations Manager to join their dynamic team at this luxurious 5* Hotel and Spa. As an Event Operations Manager you will be responsible for ensuring a smooth running of all event operations and logistics. Manage the day to day operations of meetings, weddings, corporate and private Lead...
