Support Service Office

2 weeks ago


Eastbourne East Sussex, United Kingdom Stratospherec Limited Full time

EDI Services Support

Our client is a major European Wholesale retail organisation and is looking for an EDI Services Support person to join their EDI Services team.


As a member of the EDI Services Team, this role will be focusing on providing exceptional EDI technical support to the company and its subsidiary organisations across the UK and Europe. This role demands a blend of analytical prowess, effective communication skills, and hands-on EDI expertise to support business partners and colleagues. This role is due to the continued growth and expansion of the company and their EDI Services Team supporting their systems internally and externally with clients and suppliers.

This role is offered on a mainly remote working basis with occasional trips to the offices in East Sussex. Salary (depending on experience is to £33k per annum, plus an excellent benefits package)


Support various EDI file standards and mapping using Tradacom, Edifact, X12, EDItX, XML, CSV and JSON.
Proactively monitor EDI services to identify and resolve errors or issues.
Escalate critical service issues promptly.
Maintain and update EDI process documentation and software guides.
Drive continuous improvement in EDI services.
Project management including onboarding partners.

Commitment to data accuracy.
Project management capabilities.
Fluent in English with strong written and verbal communication skills.
Proficiency in Lobster _data or similar EDI tool.
Familiarity with various data formats.
Proficient in Microsoft Windows OS and Microsoft Office suite.
Experience in a busy EDI support desk environment.


Programming skills in VB scripting, SQL, .NET

Training:

Ongoing training in related systems software provided on-the-job.
Support for continuous professional development during working hours.

This is a very exciting career opportunity for a company that has gone from strength to strength and grown massively over the last ten years.

Please apply with your CV for immediate interview.



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