Call Quality Trainer
4 weeks ago
About Our Client
My global are an amazing global business who have their head office based in Croydon and have a hugely supportive working culture in addition to continued career progression. They have great benefits and you will be working in a close knit team. They also have hybrid options available.
Job Description
The main duties of the role will include:-
- Working with large teams to help support with new starters and training needs.
- Bringing out the best in staff members by provided ongoing support and advice.
- Conduct 'end-to-end' file assessments to ensure we are focused on the entire customer journey.
- Conduct feedback meetings with front line colleagues in liaison with the relevant team manager.
- Liaise with team managers in recommending appropriate bespoke coaching on call handling/ file quality.
- Utilise the appropriate resource to ensure individuals receive the relevant training or additional assistance to meet the business needs.
- This role is Monday - Friday and in office with the hours being 9am - 5pm.
The Successful Applicant
Team player
Attention to detail Exceptional communication skills Self-motivatedWhat's on Offer
Excellent staff beneifts
Supportive working culture Full training provided #J-18808-Ljbffr-
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